Job Title: Digital Technical Product Manager (Umbrella Insurance Migration)
Location: San Antonio, TX (Preferred) — Remote Eligible, CST hours required
Duration: 12 months (potential extension)
Department: P&C – Personal Lines Umbrella Product Transformation
Pay: $75-85/hr W2 ONLY, NO C2C
Overview
Our client is transforming its Personal Lines Umbrella Insurance product by migrating it from a legacy system to the Guidewire PolicyCenter platform. We are seeking a strong Product Analyst / Digital Technical Product Manager to lead business requirements, partner with underwriting, product, pricing, and risk teams, and support Agile delivery of six state rollouts expected through 2026.
This role is ideal for someone who understands insurance workflows, can empathize with frontline employees, and can translate complex stakeholder inputs into clear, user-centric requirements. Guidewire exposure and Umbrella Insurance experience are major pluses.
Key Responsibilities:
Business Requirements & Product Delivery:
- Drive end-to-end business requirements for the Umbrella Insurance migration to Guidewire
- Translate stakeholder, underwriting, pricing, and risk inputs into actionable requirements
- Lead requirement sessions, whiteboarding, documentation, and version control
- Ensure requirements reflect a seamless and intuitive end-user experience
Agile Collaboration & IT Delivery
- Work closely with IT developers through Agile ceremonies
- Validate IT outputs each quarter (coding accuracy, screen behavior, workflow logic)
- Provide clear feedback and ensure necessary changes are implemented
- Manage tasks and deliverables using JWM, Rally, Box, and Whiteboard/Zoom
Risk, Controls, and State Requirements
- Document state-specific risk exposures across six states
- Understand and apply risk & control framework
- Identify risk points and document control evidence (IT or manual)
- Partner with analytics teams to define performance reporting requirements
Leadership & Delegation
- Provide leadership to four rotational employees (not direct reports)
- Delegate tasks such as initial discovery and data gathering
- Ensure delegated work is executed accurately; escalate issues as needed
- Promote a collaborative, knowledge-sharing team culture
Required Skills & Qualifications:
Technical / Domain Skills
- Experience with Guidewire PolicyCenter (strongly preferred)
- Knowledge of Personal Lines insurance; Umbrella experience a major plus
- Strong business analysis background in P&C or financial services
- Understanding of insurance workflows, rating logic, underwriting rules
- Ability to translate complex information into clear documentation
- Advanced documentation skills: BRDs, FRDs, version control, requirements writing
- Experience with Agile environments and tools (Rally, JWM, Jira)
Soft Skills
- Strong communication and stakeholder management
- Ability to operate in ambiguity (“comfortable with gray”)
- Leadership presence with natural coaching/mentoring tendencies
- Detail-oriented and organized, especially when working across six states
- Empathy for frontline employees; focus on user experience and simplicity
Preferred Experience
- 2+ years frontline/phone experience in insurance servicing or operations
- 2+ years product, business analysis, or product owner experience
- Experience with state regulatory requirements for P&C products
- Experience at another carrier using Guidewire (highly valuable)
- Background in documenting risk & controls (bonus)
Pay: $75.00 - $85.00 per hour
Expected hours: 40.0 per week
Work Location: Remote
