About the Role
We’re seeking a Project Manager to lead the integration of our in‑house API with external platforms. The initial priority is connecting customer relationship management (CRM) systems, but the remit extends to other software integrations as our product roadmap evolves. You will define the vision and strategy for integrations, coordinate cross‑functional teams, and deliver features that improve both customer and internal workflows. The role blends product strategy with hands‑on project management and requires close collaboration with a software development team, so a strong technical orientation is highly valued.
Responsibilities
The product/project manager will have responsibilities that span strategic planning, user
research, project execution and post‑launch evaluation. Some of the key duties include:
- Define the product vision and roadmap: Establish a long‑term vision for our
integration platform and related features. Align this vision with company goals, customer
needs and market trends. While the immediate priority will be CRM integrations, you
will also look ahead to other third‑party platforms and internal service connections.
- Understand and represent user needs: Conduct market research and gather feedback
from customers, internal stakeholders and partners to identify problems worth solving.
Convert these insights into clear user stories and acceptance criteria that guide design and
development.
- Lead cross‑functional collaboration: Partner closely with engineers, designers, sales,
marketing, customer support and legal teams to build solutions that balance technical
feasibility, user experience and business impact. Facilitate alignment among diverse
groups and maintain a shared understanding of priorities and trade‑offs.
- Plan and manage project delivery: Own the product backlog and ensure that priorities
are reflected in sprint planning. Define milestones, manage risks, coordinate
dependencies and track progress through Agile ceremonies or other delivery frameworks.
Proactively remove obstacles to help the team deliver on schedule.
- Monitor metrics and iterate: Define success metrics for integrations and software
features. Monitor adoption, performance and user satisfaction, analyze data to informprioritization and iterate on existing capabilities. Use competitive analyses and market
insights to adjust course when necessary.
- Ensure quality and compliance: Collaborate with QA and engineering to test
functionality, performance and security. Ensure data privacy and regulatory compliance,
especially when handling customer data and integrations.
- Maintain documentation and support: Produce clear documentation—including
product requirements, technical specifications, release notes and user guides—that can be
understood by both technical and non‑technical audiences. Provide training and support
materials for internal teams and external partners.
- Communicate effectively with stakeholders: Provide regular updates to leadership and
cross‑functional stakeholders on product strategy, progress, risks and opportunities.
Advocate for your product vision and build consensus around priorities.
- Promote adoption and manage change: Work with marketing and customer success
teams to drive adoption of new features and integrations. Gather feedback post‑launch
and champion a continuous improvement mindset.
Required Qualifications
- Education: Associate’s degree or higher in Computer Science, Engineering, Business, or
a related field. Formal training in product management or project management is
advantageous but not mandatory.
- Experience: 2–3 years of product management or technical project management
experience delivering software products or integrations. Experience working directly with
engineering teams to bring features from concept to launch is essential.
- Technical aptitude: Comfortable discussing technical architectures, APIs and data flows
with engineers. You don’t need to be a developer, but you should understand concepts
like RESTful APIs, data modeling, scalability and security. A background in software
development, systems engineering or a related technical discipline is a strong plus.
- Agile and project management: Demonstrated ability to manage backlogs, write user
stories, prioritize work and facilitate Agile ceremonies or similar project management
processes.
- User‑centric and analytical: Ability to conduct user research, analyze data and metrics,
and translate findings into actionable product decisions. Strong problem‑solving and
critical‑thinking skills.
- Communication & leadership: Excellent verbal and written communication skills.
Proven ability to influence without authority, build consensus among diverse stakeholders
and articulate complex ideas to both technical and non‑technical audiences.Preferred/Bonus Skills
While the role is open to a broad range of product and project management experience, the
following skills will help you excel and are considered bonuses:
- Experience leading integration projects for CRM or SaaS platforms, including working
with authentication protocols (OAuth 2.0, SAML), data mapping and third‑party APIs.
- Familiarity with tools for managing work and analytics, such as Jira, Confluence, Asana,
Trello, or product analytics platforms.
- Prior experience in software engineering, API development or systems integration, which
will allow you to collaborate more effectively with developers and understand technical
constraints.
- Knowledge of modern architectural patterns such as microservices, containerization
(Docker, Kubernetes) and cloud platforms (AWS, Azure, GCP).
- Understanding of data privacy regulations and security best practices, especially when
working with customer data across systems.
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Back-end development: 1 year (Required)
Work Location: Remote
