About the Role

We’re seeking a Project Manager to lead the integration of our in‑house API with external platforms. The initial priority is connecting customer relationship management (CRM) systems, but the remit extends to other software integrations as our product roadmap evolves. You will define the vision and strategy for integrations, coordinate cross‑functional teams, and deliver features that improve both customer and internal workflows. The role blends product strategy with hands‑on project management and requires close collaboration with a software development team, so a strong technical orientation is highly valued.

Responsibilities

The product/project manager will have responsibilities that span strategic planning, user

research, project execution and post‑launch evaluation. Some of the key duties include:

Define the product vision and roadmap: Establish a long‑term vision for our

integration platform and related features. Align this vision with company goals, customer

needs and market trends. While the immediate priority will be CRM integrations, you

will also look ahead to other third‑party platforms and internal service connections.

Understand and represent user needs: Conduct market research and gather feedback

from customers, internal stakeholders and partners to identify problems worth solving.

Convert these insights into clear user stories and acceptance criteria that guide design and

development.

Lead cross‑functional collaboration: Partner closely with engineers, designers, sales,

marketing, customer support and legal teams to build solutions that balance technical

feasibility, user experience and business impact. Facilitate alignment among diverse

groups and maintain a shared understanding of priorities and trade‑offs.

Plan and manage project delivery: Own the product backlog and ensure that priorities

are reflected in sprint planning. Define milestones, manage risks, coordinate

dependencies and track progress through Agile ceremonies or other delivery frameworks.

Proactively remove obstacles to help the team deliver on schedule.

Monitor metrics and iterate: Define success metrics for integrations and software

features. Monitor adoption, performance and user satisfaction, analyze data to informprioritization and iterate on existing capabilities. Use competitive analyses and market

insights to adjust course when necessary.

Ensure quality and compliance: Collaborate with QA and engineering to test

functionality, performance and security. Ensure data privacy and regulatory compliance,

especially when handling customer data and integrations.

Maintain documentation and support: Produce clear documentation—including

product requirements, technical specifications, release notes and user guides—that can be

understood by both technical and non‑technical audiences. Provide training and support

materials for internal teams and external partners.

Communicate effectively with stakeholders: Provide regular updates to leadership and

cross‑functional stakeholders on product strategy, progress, risks and opportunities.

Advocate for your product vision and build consensus around priorities.

Promote adoption and manage change: Work with marketing and customer success

teams to drive adoption of new features and integrations. Gather feedback post‑launch

and champion a continuous improvement mindset.

Required Qualifications

Education: Associate’s degree or higher in Computer Science, Engineering, Business, or

a related field. Formal training in product management or project management is

advantageous but not mandatory.

Experience: 2–3 years of product management or technical project management

experience delivering software products or integrations. Experience working directly with

engineering teams to bring features from concept to launch is essential.

Technical aptitude: Comfortable discussing technical architectures, APIs and data flows

with engineers. You don’t need to be a developer, but you should understand concepts

like RESTful APIs, data modeling, scalability and security. A background in software

development, systems engineering or a related technical discipline is a strong plus.

Agile and project management: Demonstrated ability to manage backlogs, write user

stories, prioritize work and facilitate Agile ceremonies or similar project management

processes.

User‑centric and analytical: Ability to conduct user research, analyze data and metrics,

and translate findings into actionable product decisions. Strong problem‑solving and

critical‑thinking skills.

Communication & leadership: Excellent verbal and written communication skills.

Proven ability to influence without authority, build consensus among diverse stakeholders

and articulate complex ideas to both technical and non‑technical audiences.Preferred/Bonus Skills

While the role is open to a broad range of product and project management experience, the

following skills will help you excel and are considered bonuses:

Experience leading integration projects for CRM or SaaS platforms, including working

with authentication protocols (OAuth 2.0, SAML), data mapping and third‑party APIs.

Familiarity with tools for managing work and analytics, such as Jira, Confluence, Asana,

Trello, or product analytics platforms.

Prior experience in software engineering, API development or systems integration, which

will allow you to collaborate more effectively with developers and understand technical

constraints.

Knowledge of modern architectural patterns such as microservices, containerization

(Docker, Kubernetes) and cloud platforms (AWS, Azure, GCP).

Understanding of data privacy regulations and security best practices, especially when

working with customer data across systems.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Experience:

Back-end development: 1 year (Required)

Work Location: Remote

Estech Systems, Inc

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