Position SummaryThe Front Desk Agent serves as guests\' primary first and last contact at Wythe Hotel, creating effortless experiences that put them at ease while maintaining the personable atmosphere that defines our hotel. This role requires a desire to master hospitality excellence, serving as the epi-center that connects all hotel departments.Job ResponsibilitiesCreate genuine connections with guests through warm, authentic interactionsExecute seamless check-in and check-out processes while personalizing each experienceHandle telephone operations, reservations, and guest communication with professionalismProcess payments, explain charges, and maintain billing accuracyProvide knowledgeable recommendations about Brooklyn, Williamsburg, and NYC attractionsCoordinate with housekeeping, F&B, and other departments to fulfill guest requestsRecognize and accommodate returning guest preferences to enhance loyaltyTransform service challenges into positive experiences through graceful problem-solvingExecute cross-venue coordination between Hotel, Le Crocodile, and Bar BlondeauDistribute mail, packages, and maintain organized front desk operationsEnter guest information into PMS systems with accuracy and attention to detailProtect guest privacy and confidentiality at all timesRequirements and SkillsMinimum 2 years experience in upscale hospitality or customer service environmentExceptional written and verbal communication skills across diverse guest demographicsDeep appreciation for Brooklyn\'s cultural landscape and luxury hospitality standardsProficiency with technology systems and ability to learn new software quicklyDemonstrated problem-solving ability and grace under pressureNatural curiosity about guests and genuine interest in creating memorable experiencesCollaborative team player with ability to work seamlessly across departmentsCommitment to accuracy in both service delivery and administrative tasksAbility to stand for 8-hour shifts and lift up to 20 poundsFlexible availability including evenings, weekends, and holidaysWhy This Role MattersAt Wythe Hotel, we don\'t just process transactions—we create experiences that embody our unique position as Williamsburg\'s definitive luxury destination. As a Front Desk Agent, you\'re the curator of first impressions and lasting memories, representing Brooklyn\'s authentic hospitality while maintaining the sophisticated standards our discerning guests expect. Your role directly impacts guest satisfaction, return visits, and our reputation as a cultural cornerstone of the neighborhood.About Wythe HotelHoused in a meticulously restored 1901 factory building, steps from the Williamsburg waterfront, the Wythe Hotel stands as a testament to Brooklyn\'s industrial heritage and contemporary sophistication. Our Michelin-recognized hotel supported by Le Crocodile, Bar Blondeau, and a celebrated events program, demands exceptional standards that honor both our historic character and evolving luxury positioning. As we lead Brooklyn\'s hospitality evolution, we remain committed to sustainable practices while delivering discreet, authentic experiences that resonate with our discerning guests.Wythe WorkplaceWythe Hotel is committed to creating an inclusive workplace that promotes and values diversity. We encourage applications from individuals of all backgrounds, abilities, and perspectives.
