SUNY Brockport is accepting applications for an Assistant Director for Student Union Facilities. This position oversees the day-to-day operations of the Seymour Union, ensuring it remains a welcoming and vibrant space that supports student life. Reporting to the Associate Director of Student Programming and Activities, the Assistant Director manages scheduling and event coordination for all Student Union spaces and helps resolve space-use conflicts as they arise. The role also oversees the Package and Information Desk and serves as the primary point of contact for Union occupants. In addition, the Assistant Director supports long-term space planning, convenes the Campus Facility and Planning Committee, and maintains ongoing communication with partner offices. This position also leads the recruitment, training, supervision, and evaluation of student staff including Union Managers and other student employees, while ensuring compliance with established policies and service standards.
Essential Functions: Facility and Event Management - Oversees daily operations of the Student Union, serving as the primary point of contact for students, campus partners, and external clients. Supports onboarding for Union occupants including desk setup, technology access, key distribution, and building orientation.
- Maintains a visible, active presence in the building during day and evening operations.
- Conducts regular facility rounds to monitor spaces and uphold policies. Responds promptly to operational issues and completes incident reports as needed.
- Manages building hours and staffing schedules throughout the academic year to ensure coverage, including adjustments for breaks and recess periods, ensuring operational needs are met and the facility remains safe, accessible and welcoming. Provides occasional weekend coverage to support meetings, programming, study spaces, and events.
- Ensures the safety and security of the Student Union through daily staff supervision, facility monitoring, incident response, and proper documentation. Directly supervises Union Managers responsible for event production and audiovisual services; coordinates with campus partners on facility maintenance, technology reliability, and AV equipment.
- Coordinates updates, renovations, and improvements in designated Student Union spaces to maintain a welcoming and vibrant environment where students can socialize, study, dine, relax, perform, and engage in campus life.
- Oversees the Information and Package Room, ensuring high-quality customer service and efficient front desk and package management operations for all patrons.
- Leads updates to the Seymour Union website, including LiveWhale edits, and supports posting content on ReachTV.
- Manages all reservations and develops and maintains systems that support both the reservation process and the promotion of the Seymour Union, emphasizing its role as a vibrant space for gathering, learning, and engagement.
- Provides consultation on event planning, space reservations, and facility use; assists clients in identifying appropriate venues within the Union and surrounding outdoor areas.
- Coordinates event logistics including room reservations, setup configurations, audiovisual support, and breakdown. Collaborates with campus service providers to ensure operational needs are met for all events.
- Supports implementation and use of the student engagement platform and EMS software, assisting student organizations and campus partners with event planning, reservations, and engagement tracking.
- Develops, implements, and maintains operational policies, guidelines, and memorandum of understanding (MOU) documents related to facility use, event management, and departmental partnerships.
- Supports student engagement by collaborating with the Student Union Leadership and Activities team and provides operational guidance for Brockport Student Government and recognized student organizations.
- Understands the language of assessment, evaluation, and research; collects and analyzes different types of data; and communicates the results to drive decision making within the organization.
Student Employment Management- Hires, supervises, trains, and evaluates Union Managers and Information Desk/Package Room staff.
- Supervises, trains, and mentors student employees on the Student Union Operations Team by establishing clear performance expectations, supporting professional development, and leading monthly staff meetings and in-service training sessions.
- Develops and provides oversight of departmental budget and student payroll, in collaboration with the supervisor.
- Oversees the student work-study budget, including tracking allocations and expenditures, and manages all hiring and onboarding paperwork to ensure timely and compliant student employment processes.
University Service - Serves on appropriate committees within the department, division and University.
Non-Essential Functions: - Serves as coach and mentor to all staff members within the department.
Minimum Qualifications:Preferred Qualifications:- Master's degree in Higher Education, College Student Personnel, Counseling, or Administration by time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university
- Technical (audio-visual) knowledge
Work Schedule:40 hours/week: Monday-Friday, 9 am-5 pm, nights and weekends regularly required to support student programs and campus events.
Benefits:This position is benefits eligible. Find out more about benefits at Careers@Brockport.
Application Instructions:
This position is not eligible for visa sponsorship.
Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references.
Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.
