About Amant Amant is a center for contemporary art in East Williamsburg, Brooklyn. Founded in 2019, we are a non-collecting institution that fosters artistic research, experimentation, and dialogue through exhibitions, live programs, publications, and artist residencies in Brooklyn and in Siena, Italy. Our 31,000-square-foot, five-building campus includes exhibition galleries, a multipurpose performance and screening space, a café, bookstore, and restaurant, as well as artist studios. Everything we do is free and open to the public. The Opportunity Amant is seeking its first Senior Manager of Visitor Engagement. This newly created role reflects our growing investment in visitor experience as central to our mission. This is a rare opportunity to build something meaningful from the ground up at an institution that genuinely believes the way people encounter art matters as much as art itself. The Senior Manager will serve as the strategic and operational lead for a 12-person comprised of one Visitor Engagement Supervisor and eleven Visitor Engagement Representatives. They will bring vision, structure, and collaboration to how our community of visitors (neighbors, artists, students, first-timers, regulars) experience Amant, helping ensure our visitors come back. They will be the team\'s senior leader and will have a real opportunity to shape how the department grows. They will directly manage the Visitor Engagement Supervisor and provide oversight and mentorship for the full team, working closely with curatorial, production, and operations staff to align visitor experience with institutional priorities. What You\'ll Do Lead Visitor Experience Strategy Define and continuously evolve Amant\'s philosophy of visitor engagement in alignment with our mission and programming. Translate curatorial and programmatic goals into front-of-house practice, ensuring the team is prepared and inspired for each exhibition, program cycle, and event. Champion the visitor\'s perspective in organizational conversations by advocating for the resources, training, and infrastructure needed to sustain a free, open-access model. Track and analyze visitor data, feedback, and trends; report findings to leadership and use insights to inform how we grow and improve. Maintain a consistent on-floor leadership presence; serve as the senior point of escalation for Gallery Assistants, Visitor Experience staff, and visitors. Manage and Develop Your Team Directly manage the Visitor Engagement Supervisor; provide oversight, mentorship, and annual reviews for the full 12-person team. Build a team culture rooted in curiosity, care, genuine hospitality, accountability, and inclusion that reflects Amant\'s values in every visitor interaction. Lead hiring for all visitor engagement roles; oversee onboarding, training materials, and staff development processes. Support the professional growth of all team members, with particular attention to part-time staff who may have fewer touchpoints with the organization. Address performance concerns promptly; document coaching and conduct issues in partnership with HR and department leadership. Run a Thoughtful, Efficient Operation Lead day-to-day gallery operations: opening and closing readiness, gallery positions, break rotations, floor logistics, and visitor flow. Manage the department budget and resources responsibly. Establish and maintain policies and procedures for front-of-house operations across all campus locations. Oversee scheduling and staffing across gallery hours, public programs, and community events, including occasional evenings and weekends. Manage relevant operational systems and management tools, such as Homebase. Step onto the floor during high-traffic periods, openings, events, public programs, tours, or when coverage requires it. Collaborate Across the Organization Partner with curatorial and programs staff to align visitor experience with each exhibition and program cycle; ensure front-line teams are prepared for exhibition content, sensory notes, access tools, and audience questions. Collaborate with design, publishing and communications on visitor-facing materials, signage, and messaging. Coordinate with operations and facilities on gallery readiness, accessibility, and safety. Support visitor feedback practices by identifying patterns and opportunities from front-line staff observations. Represent the visitor experience perspective in operational, exhibition, program, and planning meetings. Proactively identify and recommend improvements to gallery staffing models, visitor flow, training, and daily operating procedures. Who You Are You are someone who believes that the way people are welcomed into a space is as meaningful as what\'s inside it. You bring both strategic clarity and warmth to your work, and you know how to build teams that feel that way too. Required Qualifications 4 to 6 years of managerial experience in visitor services, front-of-house management, or a related role at an art institution, with experience partnering and liaising cross-departmentally Master’s degree in art history, education, museum studies, or a relevant field Genuine interest and comprehensive knowledge of contemporary art Self-starter with ability to devise team structures and approach to gallery management and visitor flow Clear communication skills, with the ability to give clear feedback, invest in people you work with and know how to build trust across a diverse team. Demonstrate sound judgment and composure when responding to visitor concerns, conflicts, medical or safety situations, policy enforcement, or art protection issues Organized and operationally capable, with the ability to hold both the long view and the details of a complex weekly schedule Comfortable in a small, collaborative organization where roles sometimes overlap and adaptability matters Commitment to accessibility and to creating an environment that feels welcoming to everyone, including people who have never set foot in a contemporary art space before Preferred Qualifications Experience with ticketing/CRM systems such as Eventbrite and ArtLogic, staff scheduling tools (Homebase), or visitor feedback platforms Experience supporting accessibility practices, sensory accommodations, multilingual visitor needs, school/group visits, or public programs Bilingual or multilingual communication skills Experience partnering with cross-functional teams in a museum, contemporary art center, performing arts venue, or visitor-centered nonprofit Working at Amant Amant is committed to fair compensation and equitable working conditions across our staff. This is a full-time, on-site position based at our Brooklyn campus. The Senior Manager of Visitor Engagement works Tuesday through Saturday, 9am to 5pm, aligned with curatorial, programs, and operations staff. Presence at openings, performances, and public programs outside of those hours is expected on occasion. We are an equal opportunity employer and strongly encourage applications from candidates of all backgrounds, particularly those who are underrepresented in the arts and cultural sector.
