About Winston Artory GroupWinston Artory Group (WAG) is an expert-led collection stewardship platform that supports collectors whenever they need to evaluate, acquire, manage, or sell art and collectibles. We manage the world’s most meaningful assets — combining deep art market expertise, proprietary data, and sophisticated systems to deliver the rigor and continuity that collectors deserve. As we grow, so does the team responsible for making that standard possible.About the roleThe Associate Director, Advisory Operations serves as the operational backbone of WAG’s Advisory & Collection Management department. This role manages complex client engagements — including large-scale auction consignments, multi-sale liquidations, and multi-stakeholder advisory mandates — while also supporting the Chief of Art Services and the Senior Director of Advisory to build out the operational processes and protocols the department runs on. This is not a private-advisor role; the primary measures of success are departmental process discipline, client satisfaction, and the scalable, consistent execution of complex projects.What you\'ll doLead a portfolio of complex advisory engagements end-to-end — including multi-sale auction consignments involving hundreds of lots across multiple auction houses — building and maintaining detailed project plans, timelines, and milestone trackersCoordinate all pre-sale and post-sale logistics — transport, reserve confirmation, AML/KYC compliance, invoicing, and payment delivery — proactively resolving bottlenecks before they reach clientsServe as a high-touch point of contact for clients at every stage — anticipating needs, communicating with clarity and warmth, and ensuring every interaction reflects WAG’s commitment to exceptional stewardshipOwn and maintain the department’s operational playbook — project intake, consignment management, CRM standards, file protocols, and post-sale processing — and hold the team to it consistentlyOwn Salesforce data integrity across the full advisory department — not just your own projects — auditing entries and escalating when standards slipProactively identify operational gaps and bring well-reasoned improvement proposals to the Chief of Art ServicesWhat you bringFive to seven years at a major auction house (Christie’s, Sotheby’s, Phillips, Bonhams, or equivalent) in a client-facing or operations capacity, with demonstrated ownership of process — not solely project executionDeep familiarity with the full auction consignment lifecycle: estimates, reserves, shipping, insurance, post-sale accounting, and AML/KYC requirementsProven ability to manage multi-sale, multi-lot consignments with numerous concurrent stakeholdersExceptional written and verbal communication; able to draft client-facing proposals and correspondence that reflect well on the firmSalesforce (or comparable CRM) proficiency used as a strategic tool, not just a data-entry system; strong command of Excel or Google SheetsComposure under pressure; proactive instinct for what needs to happen next without being promptedWhat we offerReal ownership of departmental operations from day oneSenior leadership that treats operational excellence as a strategic asset, not a back-office functionAn entrepreneurial, expert-led environment where your impact is visible and durableCompetitive compensation and benefits commensurate with experienceA Welcoming TeamA friendly, international, agile team that works together with cutting-edge technologiesGenerous paid time off, including vacation, sick days, and holidays Paid parental leave (maternity, paternity, adoption, leave) Paid volunteer days to encourage community involvement Collaborative, innovative, and inclusive company culture Employee recognition and appreciation programs Team-building activities and social events Transparent communication and feedback channels Health, Wellness, and BenefitsComprehensive health insurance (medical, dental, and vision) with employees covered 100%On-site NYC fitness center and saunaGenerous leave policies, including bereavement and reproductive loss leaveOpportunities for continuous learning and trainingMentorship programs and leadership development initiatives 401(k)Life insurance and disability coverage Snacks in the office Winston Artory Group is devoted to having a diverse workforce and is proud to be an equal opportunity employer. Winston Artory Group does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity of any other characteristic protected by law.Please note: this position is in-office 3-4 days per week.
