Contract Position | May 4 – August 14Remote (NYC-based) with Required On-Site Event in New York CityWe are seeking a highly organized, service-oriented Digital Exhibitor Services Manager to join our team on a temporary basis, covering a maternity leave from May 4 through August 14. This role is critical to supporting brands and buyers using our digital shopping platform and ensuring a smooth experience leading up to and during our summer trade show.This position is primarily remote, but candidates must be based in the New York City area and available to work on-site at our New York City trade show in late July.About the RoleThis role sits at the intersection of customer service, operations, and technology. You’ll work directly with brands onboarding to our digital marketplace, vet buyers for platform access, and help troubleshoot day-to-day issues. The ideal candidate enjoys helping people, is comfortable learning new systems, and takes pride in keeping information accurate and organized.Key ResponsibilitiesDigital Platform & Exhibitor SupportGuide brands through onboarding to our digital shopping platformServe as a primary point of contact for exhibitor questions and supportTroubleshoot basic platform issues and escalate technical matters when neededVet and approve buyers for access to the platformOrganization & Data ManagementMaintain accurate records in our exhibitor and buyer databasesTrack brand deadlines, required materials, and onboarding milestonesPerform regular data entry and quality checks to ensure up-to-date informationCustomer Service & CommunicationRespond promptly and professionally to exhibitor and buyer inquiries via emailProvide clear instructions and support to users with varying levels of technical comfortAssist the physical show team as needed by responding to additional customer service emailsOn-Site Event Support (Late July – NYC)Work on-site at the New York City trade showSupport exhibitors with digital platform-related questionsAssist at the customer service desk and help resolve real-time issuesCollaborate with the broader show operations team as neededIdeal Candidate ProfileStrong customer service skills and a calm, solutions-oriented approachComfortable learning and navigating digital platforms and backend systemsEnjoys problem-solving and figuring out “how things work”Highly organized, detail-oriented, and deadline-drivenConfident managing multiple brands, timelines, and tasks simultaneouslyClear, professional communicator (especially in writing)Able to work independently in a remote environmentAdditional DetailsContract Dates: May 1 – August 14, first month is part timeLocation: Remote, NYC-basedSchedule: Full-time during contract periodOn-Site Requirement: Must be available in person for the New York City show in late July
