GDB NYC – SALES Sales Representative: . Builds and maintains relationships with clients for the purpose of sales . Maintains relationships with clients and creates exceptional customer experiences . Represents the gallery through their behaviors, communications, knowledge and professionalism . Reports to Director . Maintains goals and tasks set forth by Director of Sales. Minimum 5 years Sales Experience required . Promotions- Uses price increases as incentives to promote client investment and obtain client interest. - Sends out promotional information online: . emails are sent and follow up required based on client preference - Sends out personalized promotional emails: . Researches client last contact avoid excessive sales strategies . Ensures promotion is in line with client interests . Takes notes and follows up at the appropriate time based on the date the email was sent . Takes into consideration client special requests (notes taken with all communications) . as needed - Takes video of artworks and sends by text to clients (ie: if client cannot see live in the city they are located . as needed - Replies to artsy Offers, questions, etc are sent and sales representatives reply once registrar promotes works on the website. as needed - Takes note of walk-ins or calls and follows up if client does not get back in touch. . as needed - Undertakes projects:- Generates the entire client list and identifies the main clients who have purchased most and communicates with them if taken from list of previous sales person. Works on Trial: as needed: - Sales Director will determine and for how long dependant on client. . offer/contract is drafted and prepared . advises shipping who will arrange delivery based on availabilities. . Sales will follow up with client to encourage decision to purchase Pre-Sales:- Sales Representative requests quotes from shipping for potential costs to client/or gallery based on where the client is located/place of delivery - Quotes also requested re: framing from registrar Sales and Contracts: . as needed - Responsible for contracts related to loans through third party locations: ie: hotels, building lobbies etc. . Informs and provides the third party contract ie: with hotel concierge etc. (Registrar files the agreement digitally and physically) . Sales representative is assigned and selects the artwork with approval from CEO: . Schedules contract renewals and follows up prior to expiry . as needed - Re-sale - Handles contracts for private consignments (re-sales of client owned artwork/secondary market). Once signed sales advises registrar. Registrar: Records it on Artlogic (“on consignment with client name). Registrar handles and assures physical and digital files exist If client no longer wants to re-sell it, Sales Representative advises registrar and if the artwork is in our inventory GdB shipping updates the records confirming pickup and ensures documentss are signed. (Artlogic). as needed Note: Sales representative should research data online and/or emails sent by registrar prior to quoting clients re: price changes to artwork on site may be missed. Price labels onsite may not be changed within the 24 hour timeline requested by Registrar to handler. Sales prices are updated in Artlogic - verifies there first.. Accounting prepares a sales recap - sales have to be declared on that date before the deadline- Sales of existing inventory: . A proforma must be created by sales rep in the database (Artlogic) to mark as sold. . Proforma includes:(name of piece, taxes, where to ship, name of sales rep., share of commission with colleague as needed, shipping details, how and when it will be paid, if discount has been approved by Sales Director, no template required, details required in the proforma). . Send proforma to shipping and accounting. - Sales of commissions or editions (not in inventory) . Sales order is created (email sent to registrar) . includes: ie: size, client name and special instructions filled and records in the database. Once proofed it is now in database registrar, hands off the task to sales to then create a proforma (same process with email to everyone.) Completion of Sale and Delivery: . all sales - if not provided by the artist, sales will print a certificate of authenticity internally which is legally valid. . If clients will have special requests and ask for a certificate by artist, the registrar will request it. . all sales - A thank you note handwritten given to accounting from sales is to be provided to clients with original invoice . all sales - Sales representative will ensure they receive a tracking number (also sent to the client) by shipping department. . with tracking number will take notes to follow up and look into any issues re: customs clearance that may arise. Receivables: as needed - at the request of accounts receivables, the Sales Represetnative may contact the client to inquire about late or missing payment. (will vary depending on client relations)
