Job Title: Digital Marketing / Client Success Manaager
Company Overview:
Suite Edge is a leading marketing and business development firm specializing in empowering and growing localized businesses, E-commerce companies and franchises. We offer a comprehensive suite of software and managed services, guiding our clients to achieve a competitive edge in today's digital landscape. Our approach involves strategic consultancy and acting as a dedicated marketing department rather than a conventional ad agency, fostering enduring partnerships with our clients.
Position Overview:
Must have 3+ years in a digital marketing agency managing client accounts.
Comfortable with reporting in Google Analytics, Agency Analytics &/or Looker Studio. Working in ClickUp, and High Level are a plus.
This position is client facing with multiple zoom calls per week review performance and strategizing future growth initiatives.
Do you possess a fervor for digital marketing and business growth strategies? Are you adept at understanding and planning strategic digital marketing strategies for client growth? Are you comfortable navigating difficult conversations and building resilient business relationships? Do you have a strong working knowledge of CRMs, Google Ads, Social Target Marketing, and Video Ad Strategies? If so, you may be just the person we're looking for to join our team as a Digital Marketing Account Manager. In this pivotal role, you'll establish yourself as a trusted advisor for marketing strategy, fostering the growth and retention of our valued clients.
Key Responsibilities:
- Manage and coordinate activities related to assigned client accounts, serving as the primary point of contact for both internal and external stakeholders.
- Cultivate an environment of innovation and responsiveness to client needs, leveraging a profound understanding of their business objectives.
- Collaborate with our account team to craft tailored digital marketing strategies aligned with each client's unique needs and opportunities.
- Prioritize long-term relationship-building over short-term transactions, earning trust and confidence as a trusted advisor.
- Drive client satisfaction by exceeding expectations and delivering results in line with agreed-upon timelines.
- Identify opportunities for upselling and cross-selling additional services to existing clients, enhancing overall client value.
- Forecast resource allocations accurately to maintain profitability margins while ensuring client deliverables are met promptly.
Requirements:
To excel in this role, you should possess:
- Demonstrable experience (minimum 3 years) in B2B account management and digital marketing, with proficiency in tools such as PowerPoint, Excel/Google Sheets, and ClickUp or similar project management platforms. Knowledge of Google Analytics, Google Ads and marketing strategy development is preferred.
- Strong integrity, communication, flexibility, teamwork, work ethic, professionalism, project management, and strategic thinking skills.
- Ability to effectively communicate complex ideas in layperson terms, build rapport, and receive and implement feedback constructively.
- A working knowledge of the ever-changing digital landscape, encompassing Google Ads, Google Maps, SEO, Social Media, and the nuances of each channel.
Work Location: Estero / Bonita Springs, Florida Office
(not a remote position)
Benefits:
We offer seven paid holidays (one of which is a day of your choice on your birthday week)
After 90 Days, full-time employees will receive 10 PTO days/year.
We encourage and support the personal skillset growth of all of our employees!
We understand that our greatest strength lies in the skilled talent of our team. Therefore, Suite Edge provides in-house, 3rd party training and continual education, and even certifications when needed!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
Experience:
- Digital Advertising: 2 years (Required)
- Client / Account Managment: 2 years (Required)
- Project Managment: 2 years (Preferred)
Work Location: Remote
