Location: Remote
OTE: $55k-$115k per year
Experience: 3-5 years
Type: Full-Time
How to Apply
To apply, please send us a 60–120 second Loom video introducing yourself.
- Tell us about your background and why you’d be a great fit
- Make sure your video has good lighting, clear audio, and a confident delivery - this will help us assess your communication skills and camera presence.
- Email your Loom link to ellen@sustain-media.com and CC igler@sustain-media.com
Applications without a Loom video will not be considered.
About the Role
We’re looking for a warm, confident, and highly organized SEO Client Success Manager with excellent camera presence to help manage 30+ clients.
You’ll be the bridge between our clients and our SEO team.
If you love building relationships, are incredible at communication, and thrive in a fast-paced remote setup, this role is for you.
Key Responsibilities
Client Communication & Relationship Management
- Communicate with clients daily via Slack and Email.
- Relay updates to the SEO team from clients.
- Respond to all client/team messages within 10 minutes during shift hours (acknowledgment counts).
- Maintain a friendly, empathetic, and professional tone in every message.
Client Reporting
- Send weekly Loom videos summarizing SEO progress & wins.
- Conduct monthly reporting calls directly with clients, walking clients through reports.
- Record and send monthly performance review Looms.
- Keep communication clear, well-structured, and confident (no rambling).
Client Onboarding
- Share welcome email and add clients to Slack/WhatsApp.
- Assist with the client onboarding process.
- Collect required logins & access.
- Share timelines and expectations, and schedule onboarding calls (if needed).
Proposals & Lead Follow-Ups
- Prepare SEO proposals using our templates (training provided).
- Follow up with leads to confirm they’ve seen the proposal and resolve any queries.
Internal Coordination
- Communicate client requests clearly to the SEO team and follow up until completed.
- Maintain a simple tracker on PM tool logging:
- Updates sent
- Looms shared
- Follow-ups pending
- Client concerns or red flags
Proactivity & Ownership
- Spot early signs of client unhappiness/dissatisfaction and escalate before issues arise.
- Suggest improvements to communication, reporting, and processes.
Daily Workflow (20+ Client Management)
- Daily touchpoints: Check in with 10-15 clients/day so every client hears from us at least once every 2 days.
- Respond within 10 minutes to client messages.
- Maintain daily logs for updates, tasks, and follow-ups.
- Ensure weekly & monthly Looms are prepped and sent on time.
What We’re Looking For
- 3-5+ years in Client Success / Account Management.
- 2+ years of experience in SEO.
- Strong organizational skills; can manage 30+ client accounts without missing updates.
- Comfortable with Slack, Monday/ClickUp, Loom, SemRush/Ahrefs, Local Dominator (or similar)
- Empathetic communicator who enjoys relationship-building and problem-solving.
- Proactive and independent; takes initiative without needing reminders.
Why Join Us
- Work fully remote from anywhere.
- 13 days PTO + 8 paid holidays (New Year's, Labor Day, Christmas, etc.)
- Performance-based tech stipend.
- Be part of a fast-growing SEO agency.
- Work directly with top service businesses in the US.
- Incredible team.
Pay: $55,000.00 - $115,000.00 per year
Benefits:
Work Location: Remote
