Location: Remote

OTE: $55k-$115k per year

Experience: 3-5 years

Type: Full-Time

How to Apply

To apply, please send us a 60–120 second Loom video introducing yourself.

Tell us about your background and why you’d be a great fit
Make sure your video has good lighting, clear audio, and a confident delivery - this will help us assess your communication skills and camera presence.
Email your Loom link to ellen@sustain-media.com and CC igler@sustain-media.com

Applications without a Loom video will not be considered.

About the Role

We’re looking for a warm, confident, and highly organized SEO Client Success Manager with excellent camera presence to help manage 30+ clients.

You’ll be the bridge between our clients and our SEO team.

If you love building relationships, are incredible at communication, and thrive in a fast-paced remote setup, this role is for you.

Key Responsibilities

Client Communication & Relationship Management

Communicate with clients daily via Slack and Email.
Relay updates to the SEO team from clients.
Respond to all client/team messages within 10 minutes during shift hours (acknowledgment counts).
Maintain a friendly, empathetic, and professional tone in every message.

Client Reporting

Send weekly Loom videos summarizing SEO progress & wins.
Conduct monthly reporting calls directly with clients, walking clients through reports.
Record and send monthly performance review Looms.
Keep communication clear, well-structured, and confident (no rambling).

Client Onboarding

Proposals & Lead Follow-Ups

Prepare SEO proposals using our templates (training provided).
Follow up with leads to confirm they’ve seen the proposal and resolve any queries.

Internal Coordination

Communicate client requests clearly to the SEO team and follow up until completed.
Maintain a simple tracker on PM tool logging:
Updates sent
Looms shared
Follow-ups pending
Client concerns or red flags

Proactivity & Ownership

Spot early signs of client unhappiness/dissatisfaction and escalate before issues arise.
Suggest improvements to communication, reporting, and processes.

Daily Workflow (20+ Client Management)

Daily touchpoints: Check in with 10-15 clients/day so every client hears from us at least once every 2 days.
Respond within 10 minutes to client messages.
Maintain daily logs for updates, tasks, and follow-ups.
Ensure weekly & monthly Looms are prepped and sent on time.

What We’re Looking For

3-5+ years in Client Success / Account Management.
2+ years of experience in SEO.
Strong organizational skills; can manage 30+ client accounts without missing updates.
Comfortable with Slack, Monday/ClickUp, Loom, SemRush/Ahrefs, Local Dominator (or similar)
Empathetic communicator who enjoys relationship-building and problem-solving.
Proactive and independent; takes initiative without needing reminders.

Why Join Us

Pay: $55,000.00 - $115,000.00 per year

Benefits:

Work Location: Remote

Sustain Media

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