Job Overview
We are seeking a dynamic and highly motivated Service Manager to lead our automotive service department with energy and precision. In this pivotal role, you will oversee daily operations, ensure exceptional customer experiences, and drive the success of our service team. Your leadership will inspire technicians and service advisors alike, fostering a culture of excellence, efficiency, and continuous improvement. If you thrive in a fast-paced environment and possess a passion for automotive repair and customer service, this is your opportunity to make a significant impact in a thriving dealership setting.
Duties
- Lead and manage the entire service department, including technicians, service advisors, and support staff to ensure smooth daily operations.
- Oversee vehicle repairs, diagnostics, and maintenance services such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs.
- Develop and implement effective service processes to enhance productivity and customer satisfaction.
- Drive sales through upselling additional services and vehicle accessories while maintaining integrity and transparency with customers.
- Ensure accurate auto estimating and service writing to provide clear communication of repair needs and costs.
- Manage customer relationships by providing exceptional service experiences, resolving issues promptly, and ensuring repeat business.
- Monitor parts inventory levels and coordinate with vendors to ensure timely availability of parts for repairs.
- Handle cash transactions accurately while maintaining proper documentation.
- Promote a safety-first environment by enforcing safety protocols across the shop floor.
- Train and mentor team members on technical skills such as automotive diagnostics, mechanical knowledge, transmissions, oil changes, auto body repairs, alignment procedures, suspension systems, tire services, diesel engine repairs, shocks & struts replacements, brake repairs, air brake systems, and other automotive repair specialties.
- Track key performance indicators (KPIs) such as productivity metrics, customer satisfaction scores, and sales targets to continuously improve department performance.
Qualifications
- Proven experience in dealership or automotive service management with a strong background in auto repair operations.
- Extensive knowledge of automotive diagnostics, mechanical systems, vehicle maintenance procedures including oil changes and tire services.
- Hands-on experience as a service technician or mechanic is highly desirable to understand technical challenges firsthand.
- Demonstrated ability to upsell services ethically while maintaining high levels of customer trust.
- Strong understanding of auto estimating software and service writing practices.
- Excellent customer service skills with the ability to communicate technical information clearly to clients.
- Familiarity with automotive specialties such as transmissions, auto body repair, alignment procedures, suspension work, diesel engine repair, air brake systems, shocks & struts replacement is preferred.
- Ability to handle cash transactions accurately and responsibly.
- Leadership qualities with experience training staff on technical skills like automotive diagnostics or mechanical repair techniques.
- Valid driver’s license with a clean driving record is often required for dealership roles. Join us as we deliver top-tier automotive care with enthusiasm! We’re committed to empowering our team members through ongoing training opportunities and fostering an environment where innovation meets excellence—every day is an opportunity to grow your career while making a tangible difference for our customers!
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $55,134.76 - $66,398.84 per year
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
Work Location: Remote
