Summary: The Business Development Manager actively drives revenue and margin growth of medical customers for Vaupell’s unique capabilities. Primary focus is on developing and strengthening strategic customer relationships, this includes generating RFQ’s, developing proposals and closing new business opportunities. Works with program managers, engineering, tooling, purchasing, finance, quality, and outside sources to ensure new business can be quoted, with optimum quality and efficiency.
Responsibilities and Duties
-
Work closely with the Business Director, Medical on a Business Development strategy, tactics, and initiatives to support the targeted growth of the relevant market segments.
-
Provide market and competitive intelligence to support growth targets, forecasts, and budget activities.
-
Target and analyze specific customers to obtain customer intelligence and insights that align with the Vaupell value offering.
-
Develop comprehensive customer engagement plans to generate new profitable business from new and existing strategic customers (potentially in collaboration with Program Manager).
-
Develop and provide sell price for product quotations. Lead quoting activity as necessary including costing, pricing, and writing proposal letters. Work with program, managers, engineering, tooling, purchasing, finance, quality, and outside sources to secure proper quotations and other deliverables as applicable (eg. Technical and Commercial proposals).
-
Lead or support contract review and negotiations as required.
-
Nurture an interface with existing and potential strategic customers on product design and development, material selection & processing considerations
-
Assist in preparing annual sales budget and contribute to the Vaupell business segment 5Y business plan.
-
Participate in the preparation for and handling trade shows, seminars, on-site demonstrations, customer plant visits, audits, etc.
-
Focus on customer development, existing and new. The goal is to establish a partnership with targeted strategic accounts. Develop relationships with the senior level managers.
-
Travel to customers and other Vaupell facilities as necessary to support business development initiatives.
-
Manage customer relationships & support customer satisfaction. Refer customer concerns and requests to Program Managers, Customer Service Representative, and Plant Managers, as appropriate.
Essential Functions / Performance Expectations
-
Function in accordance with and in support of Vaupell mission, vision and values
-
Follow Vaupell policies and procedures: attendance and punctuality standards, hours worked and timekeeping, time off and leaves of absence. Use accrued time off hours appropriately
-
Handle confidential information and materials appropriately and maintain a secure work area
-
Manage plans and adjust work time to effectively meet work responsibilities and objectives
-
Dress appropriately for respective position and customer etiquette
-
Demonstrate professional interactions with internal and external customers. Establish and maintain effective working relationships with individuals of various cultural, ethnic and socioeconomic backgrounds. Represent Vaupell positively to the community
-
Understand how job interrelates with other positions and departments within Vaupell. Coordinate activities appropriately and effectively with other individuals, departments and external partiesCommunicate verbally, and in writing, in a clear, concise and appropriate manner
-
Keep immediate supervisor and other staff accurately informed as appropriate. Seek assistance, guidance and counsel from supervisors and/or coworkers as needed
-
Generate work in quantities sufficient to meet the needs and expectations of the position.
-
Produce accurate, clear, neat and concise work
-
Comply with Vaupell health and safety programs, policies and procedures
-
Perform work in a safe manner while on Vaupell premises or Vaupell business off-site. Notify supervisor of any incidents, near misses, accidents or safety issues and complete associated paperwork in a timely manner.
-
Maintain positive, constructive, collaborative, cooperative and professional working relationships with all co-workers
-
Sustain a cooperative, helpful, respectful and professional working relationship with supervisor
-
Keep behaviors, communications and other outward expressions regarding or related to VAUPELL in a positive and non-damaging manner
-
Attend mandatory and elective (internal or external) training courses according to Vaupell standards
-
Obtain continuing education (CE) credit hours to maintain any professional credentials or association memberships. Seek out additional educational opportunities to improve skills, education and knowledge related to position.
-
Perform other duties as assigned by supervisor.
Qualification and Skills
-
BS or master’s degree in a relevant science/engineering or business management discipline or equivalent.
-
4-8 years’ experience preferred in the medical field. Business Development or Sales experience in a manufacturing organization (Medical device OEM/Contract manufacturing strongly preferred). Focus on conceptual selling solutions and technical sales.
-
Knowledge and understanding in Medical Device OEM /Contract Manufacturing markets, with a focus on polymer technology.
-
Technical Knowledge Thermoplastic Materials, Injection Molding and other common Plastic Manufacturing processes.
-
Understanding of Quality Standards and Validations (IQ/OQ/PQs etc.).
-
General Knowledge of Lean Principles (Six Sigma, 5S).
-
Self-starting team player with the ability to work closely with peers, other departments and management.
-
Willingness and ability to travel 25%-50% of the time.
