BASIC FUNCTIONClient Services are the first people that our clients interact with and uphold Phillip’s standards. They must be extremely professional, have the ability to multitask, be very presentable, charismatic, confident and polite while interacting with our diverse clientele. They should consistently provide the highest level of professional service possible to our clients as well as Phillips colleagues. Phillips values a workforce with a wide variety of experiences, backgrounds and skills, so we encourage you to apply even if you do not meet all of the qualifications. PRIMARY DUTIES AND RESPONSIBILITIES• Greet clients that enter Phillips galleries during exhibitions and for auctions• Cover the front desk on a rotational 7-day a week schedule. This includes working weekends• Assist clients with the following:a. Pre-sale registration: in person, telephone, absentee and online bidding;b. Processing payments and liaising with the warehouse for artwork transfersc. Assist with client property drop-offs and releasesd. Manage client enquiries and maintain a good client relationship by seeing to clients’ needs;e. Verify and update client accounts and information on both CDS and Gavel;f. Act as a liaison with the departments on behalf of clients;• Assist Catalogues and Marketing as needed, including filtering event RSVP replies during the season and assisting with check-in during events• Cover the reception desk in the main office• Daily maintenance of all conference rooms (checking stock levels of waters, catalogues, pens etc)• Assist with Bids projects and special Client Development research tasks as needed• Update client accounts in Gavel and follow up with client interactions to ensure prompt handling of concerns and complaints.JOB SKILLS AND REQUIREMENTS• Ability to communicate in a professional manner• Excellent client-relation and presentation skills• Strong origination skills and attention to detail• Calm under pressure• Dependability• Team player• Proficient with computers: PC and Mac platforms• Proactive individual who shows initiative during down times• Willingness to help others• Professional attitude: Friendly, patient, outgoing• Respect in dealing with confidential information• Commitment to regular and punctual attendanceEDUCATION, TRAINING, AND EXPERIENCE• 2 Years of work experience, preferably in a Client Service related position• Art History background helpful• Bachelor’s Degree, preferred• Foreign languages helpful: French, Italian, Spanish, German, etc.• Experience dealing with clientsSOFTWARE APPLICATION KNOWLEDGE• Proficient in Microsoft Office Suite: Excel, Powerpoint, Word, Outlook• Credit Card Machines, Copy, Fax, Scanner Machines, Multi-line Phone SystemWORKING CONDITIONS• Work is undertaken within an office and gallery environment in our New York City location, as business needs may require.• May require work during evenings and weekends as necessary during auction seasons ADDITIONAL INFORMATION • The hourly pay for this role is $18.27 per hour.
