Overview
The Sales Operations Manager is a strategic professional responsible for optimizing sales processes, systems, and team performance to drive revenue growth and operational efficiency.
Primary Responsibilities
Process & Systems Management
- Design and implement sales processes, workflows, and best practices
- Manage and optimize CRM systems (Salesforce, HubSpot, etc.)
- Ensure data integrity and maintain accurate sales forecasting
- Streamline operations to reduce inefficiencies and bottlenecks
Sales Support & Enablement
- Support sales teams with tools, resources, and training
- Create sales collateral and documentation
- Develop performance metrics and KPIs
- Conduct training on systems and processes
Analytics & Reporting
- Generate sales reports and dashboards
- Analyze sales trends and performance data
- Provide insights to drive strategic decisions
- Track pipeline health and forecasting accuracy
Coordination & Collaboration
- Liaise between sales, marketing, finance, and IT departments
- Manage sales operations budget
- Coordinate territory planning and quota allocation
- Support sales team recruitment and onboarding
Required Qualifications
- Experience: 8+ years in sales operations or related field
- Technical Skills: CRM proficiency, Excel/data analysis, reporting tools
- Soft Skills: Communication, problem-solving, attention to detail
- Education: Bachelor's degree (Business, Finance, or related field), MBA a plus
Desired Skills
- Project management capabilities
- Business process improvement
- Sales methodology knowledge (SPIN, Sandler, etc.)
- Experience with sales automation tools
- Ideal candidate is located in EST or CST time zones
About the Company
A leading international certification and conformity assessment company operates a sophisticated sales operations function that supports the distribution of specialized testing, inspection, and certification services across multiple markets and industries. The sales operations team manages complex global sales processes, coordinates multi-regional sales teams, and maintains robust CRM systems to track service delivery and compliance-related sales opportunities. These professionals ensure seamless integration between technical service delivery teams and commercial sales functions, while managing data across diverse geographic markets and regulatory environments. The role requires strong analytical capabilities to forecast demand for specialized testing services and optimize resource allocation across the organization's worldwide network of facilities and service centers.
Compensation: $135,000-$165,000 annually
#INDC
Pay: $125,000.00 - $165,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- What is your comfort level with Excel on a scale of 1-10?
- What functions and features do you use regularly in Excel?
Location:
Work Location: Remote
