Job Title: Junior Account Manager
Type: Full time
Location: Remote
Company: AdvisoryCloud
About the Role:
AdvisoryCloud is seeking a highly organized and detail-oriented Junior Account Manager to help support and grow our customer engagement with our virtual advisory board platform. The ideal candidate is a proactive communicator, thrives in a fast-paced environment, and is comfortable presenting and moderating on Zoom.
Responsibilities Include:
Daily Tasks:
- Actively monitor and moderate user boards to identify longer posts and initiate appropriate messaging
- Send “Welcome to Board” emails
- Complete daily activity reports to track work completed and time spent
Weekly Tasks:
- Send 1 email per week to Gold and Silver tier members (Silver includes upgrade CTA for board meetings)
- Send 2 emails per week to Freemium users (1 highlighting a feature, 1 encouraging sharing)
- Create and QA your own Freemium board on both mobile and desktop to check for bugs
Monthly Tasks:
- Compile and send monthly board updates and month-end board results
- Analyze and report on the performance of engagement emails
Ad-Hoc:
- Schedule and moderate virtual board meetings for Gold members
- Manage and refine reminder flows to eliminate last-minute cancellations or no-shows
- Coordinate internal feedback and follow-up if a customer does not attend a scheduled meeting
Qualifications:
- Bachelor’s degree or equivalent experience
- 1-2 years of customer-facing or account management experience preferred
- Proficiency with Zoom and Google Workspace
- Strong written and verbal communication skills
- Detail-oriented, self-motivated, and able to manage multiple tasks at once
- Comfortable presenting to small groups and engaging users during virtual meetings
- Experience with QA and feature testing a plus
Compensation:
This is a full-time, entry-level position with growth opportunities. Salary dependent on experience.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for professional growth within a dynamic and innovative company.
- A supportive, collaborative remote work environment.
- Remote workforce with a small office culture and passionate team members.
- Work-from-home reimbursement.
- Vacation Leave.
- Paid Sick Leave.
- Paid Holidays.
- Medical, Dental & Vision coverage.
- Health Savings and Flexible Savings Accounts.
- Basic Life Insurance.
- Voluntary Life Insurance.
- Dependent Life Insurance.
- Short and Long-term Disability.
- 401k Plan and Employer Match.
Job Type: Full-time
Pay: $62,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home stipend
Work Location: Remote
