Full-Time Property Manager
Under the direction of the Regional Director, the Property Manager is responsible for excellent customer service in the daily management and coordination of all aspects of apartment community operations; maximization of cash flow while preserving assets; providing a quality living environment for residents; establishing a positive working environment for property team members; and leading by example. The Property Manager duties vary depending on the size of the community from performing many functions personally to delegating and following up on most of the daily functions.
- Responsible for maximizing rents, maximizing property cash flow, timely rent collection, and overall financial performance of the property.
- Responsible for minimizing delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent, collecting late charges, and make court appearances when necessary.
- Responsible for all systems input & report functions; accuracy and timely preparation of leasing activities, A/R cash receipts, statement of disposition, A/P invoices, monthly closing procedures, late fees, and renewals.
- Develop cost saving strategies to reduce expenses including utilities, pool, landscaping, flooring, window coverings, turnover items, maintenance supplies, office supplies, payroll, resident activities and marketing programs.
- Monitor all revenue transactions, check endorsements, no cash policy and daily deposit procedures.
- Accurate and timely preparation of statement of security deposit, rent payment deposits, payroll documents, accounts payable and Profit & Loss Variance.
- Reduce Bad Debt Loss by ensuring daily deposits, personally contacting residents to collect unpaid rent, collecting late charges, processing unlawful detainees & file evictions, preparation of collection documents, court appearances.
- Analyze income and expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed.
- Monitor and direct service operations to ensure turnover and make readies preventative maintenance tasks are completed and on schedule.
- Review and analyze all bid summaries for purchase of goods and services per the contract process. Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment. Ie pest control
- Daily review of collections and delinquencies. Process delinquencies according to policy.
- Serve as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions.
Monitor and direct service operations to ensure 75% of vacant apartments are in market ready condition with a less than 3-5 day downtime for preparation of market ready apartments and 10-day turn for upgrade units.
Marketing:
- Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
- Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge. Evaluate and make recommendations for rental pricing.
- Monitor daily move-in/move-out reports; verify accuracy and completeness of lease packages, follow-up daily on all notices to vacate to determine reason for moving and the possibility of renewal. Ensure timely processing of move-outs.
- Verify weekly traffic sources, follow up on prospect status and closing ratio numbers and implement programs and team development plans to improve results.
- Evaluate team members to overcome barriers to reaching goals of 33% closing ratio and 85%+ score on shopping reports and develop & implement corrective action plan.
- Ensure all residents are on a current lease and that the lease expiration and rental increases are strictly adhered to.
- Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
- Review resident retention programs and modify to meet resident needs and improve retention.
Customer Service/Safety:
- Daily inspection of the property and market ready units for curb appeal, safety and over-all condition.
- Monitor and direct service operations to ensure service requests are completed within 24 hours, and curb appeal standards are met.
- Responsible for performance of safety and risk management functions including monthly safety meetings.
- Assess property workers compensation and safety standings and recommend action plan to reduce injuries, damages, loss and claims.
- Provide excellent customer service by answering phone by 3rd ring; with same day or maximum 24 hour follow up, and by having a courteous and professional attitude toward all customers.
- Available for emergencies, on-call duties, resident functions, and weekends.
People Development:
- Recruit and select team members by understanding and adhering to process policies and procedures.
- Train, coach, and mentor team members; ensure team members receive the necessary training to adhere to company policies and procedures.
- Create a team environment: hold weekly team meetings; manage by establishing realistic goals and foster open communication.
- Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews and informal reviews on a consistent basis. Take corrective action as necessary according to company policy.
- Provide recommendations for compensation adjustments, promotions, and terminations.
- Lead by example. Accept responsibility for all actions on the property and hold direct reports accountable. Maintain professional dress code and conduct at all times. Keep files, desk, office and calendar organized.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
