The Assistant Manager supports the overall leadership and daily operations of the dispensary, ensuring a consistent, compliant, and customer-focused experience. This role acts as the right hand to the Store Manager, maintaining operational excellence, supporting team development, and stepping into leadership coverage as needed.

The Assistant Manager plays a critical role in balancing tactical execution with strong leadership presence on the sales floor, driving results while upholding the company’s values and standards.

Key Responsibilities

Operational Leadership

Support the General Manager, Manager and Executive Management in overseeing aspects of store operations, including sales, inventory, customer service, and compliance
Lead daily opening and closing procedures, ensuring readiness, security, and accurate cash handling
Maintain consistent floor presence in overseeing staff performance, compliance adherence, and reinforce a strong customer service experience
Act as the Manager-on-Duty when the Manager or General Manager is is unavailable, executing decisions that decrease liability and uphold Office of Cannabis Management compliance standards

Team Supervision and Development

Supervise Sales Associates and Sales Leads, providing direction and real time feedback
Model professional behavior and reinforce a culture of teamwork, reliability, and respect
Support training and onboarding of new hires, ensuring new hires understand operational processes, compliance and customer engagement expectations
Assist in scheduling and managing coverage to ensure adequate staffing during all business hours

Customer Experience

Ensure all customers receive exceptional, compliant, and educational service
Address escalated customer concerns or complaints in a calm, professional manner
Foster a welcoming, knowledgeable environment that reflects the Company’s commitment to quality and care
Monitor the sales floor to ensure the team is following consultative sales practices and company service standards

Compliance and Security

Support adherence to all state and local cannabis regulations governing product sales, storage, and recordkeeping
Monitor ID verification, transaction limits, and other compliance checkpoints to ensure accuracy and legality
Participate in audits and inspections; promptly escalate and mitigate compliance issues
Oversee store safety procedures, ensure staff are trained and incidents are properly documented

Inventory and Cash Management

Support daily inventory counts, product intake, and reconciliation processes
Ensure product handling, storage, and display meet regulatory and quality standards
Participate in cash handling, register audits, and deposit verification to ensure financial accuracy
Identify and report inventory or cash discrepancies

Sales and Performance

Assist in driving daily, weekly, and monthly sales targets through coaching and on-the-floor engagement
Track key performance metrics (sales per associate, conversion rate, average ticket, etc.) and identify improvement opportunities
Support implementation of in-store promotions and product education initiatives to increase customer awareness and sales

Administrative and Reporting

Assist in preparing daily operational and sales reports for management review
Lead and audit employee timekeeping, attendance, and performance documentation meetings
Maintain accurate records of training, compliance logs, and operational updates
Participate in management meetings and contribute to store-level planning and improvement discussions

Work Environment

Fast-paced retail setting requiring active floor leadership and engagement with staff and customers
Must be comfortable handling cash, monitoring compliance activities, and addressing operational challenges in real time
Flexibility required, including availability for evenings, weekends, holidays, and extended hours as needed
May include occasional travel for training, coverage, or Company meetings

Qualifications

Minimum of 2–3 years of retail management or supervisory experience; cannabis retail experience strongly preferred
Strong understanding of retail operations, compliance requirements, and customer service best practices
Proven ability to lead a team, delegate effectively, and hold staff accountable
Excellent communication and interpersonal skills, with the ability to resolve conflicts and motivate staff
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
Proficiency with POS systems, retail management software, and Microsoft Office Suite
Ability to handle confidential and sensitive information with discretion

Why Work Here?

Supportive Leadership: We believe in coaching and empowering our team to grow and succeed

Professional Development: We provide ongoing education in the cannabis industry, customer service, and compliance to help you build your expertise

Inclusive Culture: Join a team that values respect, accountability, and a shared sense of purpose

Real Impact: Each shift offers the chance to help educate the public, contribute to a more informed cannabis culture, and make a meaningful difference in the lives of our customers

Employee Discounts. Team members enjoy discounts on products, allowing them to familiarize themselves with the inventory and provide informed recommendations to customers

We don't just sell cannabis; we help shape an informed and welcoming cannabis culture. If you’re ready to be a part of that mission, we’d like to hear from you.

Pay: $61,000.00 - $65,000.00 per year

People with a criminal record are encouraged to apply

Ability to Commute:

Kingston, NY 12401 (Required)

Work Location: In person

Stonewell Management

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Assistant Manager (Cannabis Dispensary)