Who we are at Adams
At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members. We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation. We expect all Adams employees to uphold these values, ensuring every customer interaction is professional, courteous, and focused on providing friendly, knowledgeable service. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as they do our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence.
What we’re looking for
Adams leaders are expected to coach teams of both new and experienced employees to deliver friendly, knowledgeable service to our valued customers, ensuring that every interaction reflects Adams’ commitment to quality and excellence. For the Power Equipment General Manager, this means leading and overseeing the full Power Equipment operation—including parts, sales, service and office while coaching and mentoring each member of the Power Equipment team. This position will also lead in the optimization of workflows within the department and implementing strategies to achieve department goals.
Your Day-to-Day
-
Lead and oversee the full Power Equipment operation, including parts, sales, service and office
-
Manage customer interactions across all areas, ensuring exceptional service for both residential and commercial clients.
-
Ensure workplace safety and compliance with OSHA and company standards.
-
Oversee scheduling and workflows across the parts, sales, service and office departments
-
Address customer concerns promptly to maintain satisfaction and uphold Adams’ reputation.
-
Ordering and managing inventory of parts and supplies, to meet operational needs.
-
Troubleshoot and resolve operational challenges, including staffing issues, equipment problems, or supply delays, to keep the business running smoothly.
-
Coach, mentor, and develop each member of the Power Equipment team, providing hands-on guidance and training to build a skilled, knowledgeable workforce.
-
Participate in interviews, performance reviews, terminations and development planning for all power equipment staff
-
Complete administrative tasks, including reporting, invoicing, and recordkeeping.
-
Proactively identify opportunities for improvement and implement solutions independently
-
Maintain organized and accurate records of service work, parts usage, sales, and team activities to ensure operational efficiency and compliance.
What you bring to the Farm
-
Three or more years of management experience in power equipment, small engine repair, or related sales and service industries.
-
Proficiency in scheduling, budgeting, and strategic problem-solving to drive operational efficiency.
-
Strong leadership, communication, and customer service skills, fostering clear interactions and ensuring exceptional experiences for both customers and team members.
-
Experience working directly with vendors, such as John Deere, to manage relationships, procurement, and product availability.
-
Skilled in using Windows-based software and communication platforms
Perks of the Job
At Adams, we believe in recognizing and rewarding excellent work with competitive compensation and meaningful benefits. In addition to quality compensation, at Adams you can expect generous medical, dental and vision coverage (for applicable roles), voluntary benefits like pet insurance, paid time off and holiday pay, flexible pay schedules with DailyPay, and best of all, our generous Employee Discount.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions – including skill sets, experience, training, certifications and other business needs.
A reasonable estimate of the current range is: $90,000 - $100,000 (plus bonus and commission eligibility) per year. At Adams, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each situation. We’re committed to providing a supportive and rewarding environment that helps our team members thrive.
Working Conditions
-
Ability to work a flexible schedule to manage varying business demands.
-
Ability to communicate information and ideas clearly so others can understand.
-
Consistently move, adjust, and position items weighing up to 80 pounds (with assistance).
-
Ability to remain in a stationary position for extended periods, combined with frequent movement throughout the service department and retail floor.
-
Ability to work at a computer to complete administrative and reporting tasks accurately and efficiently.
-
Occasionally ascend/descend a stepstool, stepladder, and/or ladder.
-
Repeating motions that may include the wrists, hands, and/or fingers for the duration of the shift.
-
Moving self into different positions to accomplish tasks in various work environments.
-
Occasional exposure to outdoor weather conditions when handling equipment or assisting customers.
-
Employment is contingent upon successfully passing a background check and Motor Vehicle Record
Disclaimer
The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore Adams retains the right to change or assign other duties to this position.
