Job: Hospitality / Concession Manager
Location: Poughkeepsie, NY occassionally traveling to Newburgh, NY
Pay: $29/hour
Job Type: Temp to Perm
Schedule: Full Time with Monday - Friday hours and a need for flexibilit to work weekends as needed for events
Hospitality / Concession Manager is responsible for overseeing the food, beverage, and customer service operations at a venue such as a stadium, arena, theater, or event center. Their job blends elements of hospitality management with retail and food service.
Key Responsibilities:
Operations Management
- Manage day-to-day operations of food and beverage stands, bars, or restaurants.
- Ensure cleanliness, efficiency, and compliance with health and safety regulations.
- Oversee inventory, ordering, and stocking of food, drinks, and supplies.
Staff Supervision
- Hire, train, schedule, and supervise concession workers and hospitality staff.
- Maintain a high level of customer service through staff training and performance monitoring.
- Manage labor budgets and staffing needs based on event schedules.
Customer Experience
- Ensure guests have a positive, consistent experience.
- Handle customer complaints or issues on-site.
- Develop strategies to improve speed of service and quality.
Sales & Budgeting
- Monitor sales and set targets to increase revenue.
- Track costs and manage budgets.
- Coordinate with vendors and partners for product sourcing and pricing.
Event Coordination
- Prepare concession areas for special events, concerts, or games.
- Collaborate with event organizers to meet specific hospitality needs.
Compliance & Licensing
- Ensure all necessary permits and licenses (alcohol, food handling, etc.) are up to date.
- Stay current on health department guidelines and food safety laws.
Menu & Product Development
- Work with chefs or food suppliers to create appealing menus.
- Test and introduce new food and beverage items to boost sales
Job Type: Full-time
Pay: From $29.00 per hour
Work Location: In person
