About the Role
A growing organization in the financial services sector is seeking a highly motivated Collections Manager to oversee and drive the performance of its third-party collections team. This leadership role requires someone who can balance hands-on negotiation skills, decisive management, and operational oversight to achieve exceptional recovery results.
Responsibilities
- Actively engage in collections calls to model best practices and close complex accounts.
- Provide timely decisions, feedback, and direction to staff to keep accounts progressing.
- Ensure accurate and timely completion of reporting, documentation, and administrative tasks.
- Train, coach, and hold team members accountable to performance and compliance standards.
- Monitor KPIs, analyze results, and adjust strategies to meet or exceed recovery goals.
- Handle escalated accounts, negotiate settlements, and resolve disputes quickly.
- Maintain compliance with all industry regulations and ensure professional, ethical communication.
- Collaborate across departments to resolve accounts efficiently.
Qualifications
- 5+ years of commercial collections experience, with 2+ years in a supervisory role.
- Demonstrated track record of successful phone negotiation and recoveries.
- Strong leadership skills with the ability to coach, motivate, and hold teams accountable.
- Excellent written and verbal communication skills with strong grammar and professional presence.
- Proven ability to make timely, effective decisions and manage multiple priorities.
- Proficiency with collection systems, reporting tools, and Microsoft Office.
- Bachelor’s degree preferred but not required.
Key Competencies
- Persuasive and confident communicator
- Strategic and decisive problem-solver
- Organized and detail-oriented
- Results-driven with urgency in execution
- Leads by example and accountability
Recruitment Process
Our hiring process is designed to identify strong leaders who excel in decision-making, negotiation, and professional communication. The process includes:
- Application review and initial phone screen
- Virtual video interview with leadership
- Skills assessment focused on decision-making, negotiation, and written communication
- Final interview with senior leadership
- Reference checking
- Background check
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
- Work from home
Application Question(s):
- How many years of Commercial Collections experience do you have?
- How many years of management do you have in commercial collections?
- Do you have bad debt commercial collections experience?
Work Location: Remote
