Hudson Valley Lighting Group is a worldwide leader in the design, manufacturing, and omnichannel distribution of decorative and architectural lighting fixtures, encompassing six brands: Hudson Valley Lighting, Mitzi, Troy, Corbett, CSL, and Sonneman (on behalf of Hudson Valley Lighting, Inc., Troy-CSL, Inc., and SN Modern, LLC). As the one-stop shop for the most comprehensive selection of lighting, HVLG seeks to inspire and support our customers in their pursuit to achieve a home that perfectly reflects their clients. HVLG takes a designer-forward approach to the light-purchasing process — making the experience more inspiring, exciting, and inviting. At HVLG, we believe that great lighting has the power to elevate any space and enrich people's lives — and it's that guiding philosophy that ties our family of brands together.
Hudson Valley Lighting Group is a progressive, growing company offering an exciting opportunity for an experienced Trade Account Manager to join our Inside Sales team. This role is central to our growth in the trade community and is designed for a motivated, design-savvy professional who thrives on building relationships, solving problems, and driving sales. The ideal candidate is passionate about interior design trends, excels in a sales-oriented service role, and brings strategic thinking and daily discipline to managing and growing accounts.
Essential Duties & Responsibilities
Client Relationship Management:
- Build and nurture long-term relationships with residential interior designers, furniture showrooms, and other trade-oriented customers.
- Act as a trusted design resource by advising on lighting selection, sizing, finishes, and styles.
- Serve as the main point of contact for escalated customer service issues, balancing company policies with a solutions-oriented, client-first approach.
- Tailor communication to distinct customer profiles, demonstrating empathy, active listening, and a solutions mindset.
- Welcome and onboard new accounts with clear communication of policies, processes, and available resources.
Daily Sales Strategies:
- Conduct consistent outbound calls/emails to check on projects, outstanding quotes, and open orders.
- Follow up on lapsed accounts, incomplete sales, and outstanding quotes to drive conversions.
- Review daily open order reports to identify opportunities to upsell or cross-sell across HVLG brands.
- Provide in-stock product alternatives to help clients meet project timelines and reduce cancellations.
- Run weekly account reviews to evaluate progress, address underperformance, and re-engage with dormant accounts.
- Convert trade show leads and wish lists into actionable sales.
- Manage quarterly target account lists and execute customized strategies for growth.
- Collaborate with Business Development Managers, Inside Sales Managers, and Sales Directors to address performance gaps and drive growth strategies.
- Prepare sales reports by account and business partner class, using insights to inform proactive sales activities.
- Ensure accurate account details and program information are in SAP.
Order & Project Support:
- Create all customer quotations and follow them through to conversion.
- Monitor and manage open orders to proactively resolve back orders, payment issues, or shipping delays.
- Offer specialized service to familiarize customers with the company policy and process.
- Support showroom display requests, coordinating with customers, sales reps, marketing, and operations to ensure availability, signage, mounting materials, timely shipments, and accurate displays.
- Evaluate showroom display performance at regular intervals (90-day, 6-month, annual) and make adjustments as needed.
Customer Experience & Problem Solving:
- Troubleshoot customer issues by asking the right questions and providing thoughtful, creative solutions.
- Guide clients on how to use HVLG’s website and in-house technology tools, empowering them to be more self-sufficient.
- Identify trends in customer interactions and share insights with cross-departmental teams.
- Provide clear, concise communication of technical solutions back to clients.
- Recommend product improvements based on customer feedback, using both anecdotal insights and data.
Collaboration & Market Insights:
- Partner with Business Development Managers, Sales Leadership, and Marketing to identify growth opportunities and execute initiatives.
- Collaborate cross-functionally to drive process improvements, automation, and efficiency in back-office systems.
- Assist in maintaining the “Where to Buy” locator and guide accounts on meeting eligibility criteria.
- Ensure support staff are working to assist your clients with the level of excellence HVLG expects
Position Requirements:
- Bachelor’s degree or equivalent experience required.
- 3+ years of sales, account management, or business development experience; consumer goods, preferred in the lighting or home furnishings industry.
- Experience working with interior designers or within the residential design community strongly preferred.
- Proven ability to drive sales growth and achieve performance targets.
- Strong communication, presentation, and negotiation skills.
- Proficient in Microsoft Office; SAP experience preferred.
- Highly organized, detail-oriented, and adaptable to a fast-paced, evolving environment.
- Enthusiastic, self-motivated, and collaborative, with a genuine passion for design and design trends.
- US citizen or permanent resident (no Visa sponsorship available).
- Must have the ability to travel up to 5% annually.
Compensation & Benefits
- Competitive salary
- Quarterly bonus structure based on sales goals
- Single medical insurance
- Life insurance and long-term disability coverage
- Generous vacation, sick, and holiday pay program
- 401(k) retirement plan with employer match
WORKING CONDITIONS
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
This position requires lifting up to 30 lbs., standing, sitting, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. As well as sitting for the duration of the work shift except on breaks and mealtimes.
Work Environment:
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Ability to work in a Distribution Center environment with varying temperatures and noise.
Equal Opportunity Employer:
Hudson Valley Lighting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.
Disclaimer: This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required. Employees may be asked to perform other duties as needed.
Job Type: Full-time
Pay: $26.45 - $28.85 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
Education:
Ability to Commute:
- Wappingers Falls, NY 12590 (Required)
Willingness to travel:
Work Location: In person
