Front Office Manager

Hutton Brickyards Riverfront Hotel + Venue • Full-time • Kingston, New York State, United States • $27 / hour • 5d ago

Come for a JOB, stay for a CAREER.

Hutton Brickyards Riverfront Hotel + Venue

Join our fast-paced team! Welcome to Hutton Brickyards, a 100-acre Hudson River Valley resort made for getaways, weddings, and events. We are passionate about delivering curated experiences and events to our guests, providing genuine relaxation and deep connections to nature. You’ll be working alongside a fast-paced team of diverse and dedicated individuals who are passionate about the guest experience.

Front Office Manager

The Front Office Manager is responsible for effectively leading and motivating associates, maintain departmental training/development and strict adherence to all Hutton Brickyards service standards. The right candidate will be detail oriented with excellent organizational skills, have the ability to make quick decisions, and problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards.

The Front Office Manager is responsible for overseeing all front office associates and direct guest relations, which includes Guest Service Agents and Night Audit.

Respond to all guest requests, problems, complaints, and follow up to ensure guest satisfaction.
Develop associate morale and ensure training of Rooms Division team.
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
Ensure compliance with effective training.
Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
Conduct walk-throughs of public areas to ensure that cleanliness and maintenance standards are met.
This is not a Monday thru Friday job, in fact it requires a flexible schedule that includes weekends, holidays and nights, but it is for you if you love people and have the right attitude!
MEWS experience a plus.

Responsibilities

Ideal candidate must have at least 2-3 years Hotel Front Desk experience.
Ability to promote and maintain a positive, productive work environment for all associates
Detail oriented with emphasis on continuous process improvement
Ability to distribute any and all information effectively, based on from other departments to the front office team to execute
Ability to work independently within a framework
Provide exceptional service to all hotel guests
Acting Manager on duty as needed

HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It’s one of the biggest industry perks.

Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

Hutton Brickyards is managed by Waterford Hotel Group.

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V