The Staff Pad has partnered with the global leader, Cadogan Tate, in fine art logistics to identify an experienced and strategic Senior Account Manager. This organization is trusted by collectors, designers, galleries, and auction houses worldwide, delivering high-touch, end-to-end logistics solutions with precision and discretion.This role is ideal for a seasoned professional who thrives in a client-facing, fast-paced environment and brings a strong blend of commercial acumen, operational expertise, and leadership. As a Senior Account Manager, you will serve as a trusted advisor to high-value clients while driving account growth, overseeing complex logistics projects, and mentoring team members.Key ResponsibilitiesStrategic Client LeadershipServe as the senior point of contact for key and high-value client accountsBuild long-term partnerships and act as a trusted advisor on logistics strategyDevelop a deep understanding of client goals to identify growth opportunitiesLead client meetings, presentations, and business reviewsRevenue Growth & Account DevelopmentManage and grow a portfolio of strategic accountsIdentify upselling and cross-selling opportunities across service linesSupport new business development through networking and referralsContribute to pricing strategy and market positioningProject & Operational OversightOversee complex domestic and international logistics projects from start to finishEnsure delivery meets expectations for timeline, budget, and qualityAct as an escalation point for operational challengesCoordinate cross-functional teams to ensure seamless executionFinancial Ownership & Performance ManagementManage account financials including quoting, billing, and cost controlMonitor profitability and adjust strategies as neededMeet or exceed revenue targets aligned with senior-level expectationsProvide forecasting, reporting, and insights to leadershipCompliance & Risk ManagementEnsure accuracy of regulatory and compliance documentation (CITES, NOAA, U.S. Fish & Wildlife, etc.)Serve as a subject matter expert on international shipping regulationsEnsure all deliverables meet legal, insurance, and company standardsLeadership & Team DevelopmentMentor and support Account Managers and junior team membersShare best practices and contribute to team developmentFoster a collaborative, high-performance environmentCross-Functional CollaborationPartner with senior leadership on strategic initiativesCollaborate with global teams to ensure service consistencyInfluence internal processes to improve efficiency and outcomesQuality Assurance & Continuous ImprovementUphold company service standards and brand valuesAnalyze client feedback and implement improvementsLead post-project reviews to drive innovation and operational excellenceQualificationsBachelor’s degree or equivalent experience7–10+ years of account management experience in fine art logistics, auction houses, design, or luxury servicesProven ability to manage large, complex, high-revenue client portfoliosStrong commercial acumen with a track record of driving revenue growth and profitabilityAdvanced knowledge of logistics operations, import/export compliance, and pricing strategyExceptional communication, negotiation, and leadership skillsExperience mentoring or leading team membersProficiency in Microsoft Office; experience with HubSpot and Moveware is a plusWhy Join This Opportunity?Work with a globally recognized leader in fine art logisticsPartner with prestigious, high-value clientsPlay a strategic role in business growth and client successCollaborative, high-performance environment with strong leadership support
