Rocking Horse Ranch Resort, an award winning, all-inclusive resort located in Highland, NY, is seeking a driven, service oriented and detailed Manager on Duty. You will be the point of contact for employees, guests, and vendors during MOD shifts (4pm-12am, 1-2 shifts per week) and Overnight Security shifts (11pm-7am, 2-4 shifts per week).
Responsibilities
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Lead/assist department heads in managing the property in the evenings, ensuring all SOPs and closing procedures are followed
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Maintain cleanliness of lobby, public areas, and facilities
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Direct and support the Housekeeping department with requests
- Handle all guest interactions, escalating to the General Manager as needed
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Assist in preparing areas and departments for next day operations
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Inspect all shutdown areas and procedures for company policy and conformance
- Support and communicate with the front desk team on guest arrivals, incoming reservation calls, special services, VIPs, and other needs
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Maintain staff relations, upholding all team members to the employee handbook
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Ensure proper documentation on all injuries and administered First Aid
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First Responder to fire alarms, medical emergencies, and facility maintenance emergences; communicate with management team, guests, staff, and emergency responders as needed
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Complete end of night reporting, checklists, and forms
Qualifications
- Prior hotel management experience
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Certification in CPR & First Aid (training provided on site)
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Recreational and pool knowledge preferred
- Strong organizational, communication, written, and interpersonal skills
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Impeccable attention to detail
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Strong work ethic, adept at multitasking, and a true team player
