Job Summary and Objective
With little to no supervision, this position is responsible for overseeing delivery and service operations and employees at the branch, ensuring seamless coordination and excellence. P&L accountability is integral, maintaining profitability while optimizing all aspects of branch performance.
Requirements and Qualifications
- Bachelor's degree in business administration, management, or a related field or equivalent work experience
- Minimum of 3 years of experience in a managerial role within the equipment or service industry preferred
Skills and Competencies
- Exceptional leadership abilities to effectively oversee sales, operations, and service teams
- Strong communication skills for fostering customer relationships and internal collaboration
- Proficient in strategic planning and problem-solving to optimize branch performance
- Ability to prioritize tasks and manage resources efficiently in a fast-paced environment
Working Conditions and Environment
- Work primarily in an office environment, with frequent visits to the branch floor and outdoor yard areas
- Must be able to stand, walk, and move around the facility for extended periods
- Occasionally lift and carry heavy equipment and materials, up to 50 pounds
- Exposure to outdoor weather conditions such as heat, cold, rain, and snow
- Regular use of computer, phone, and other office equipment for administrative tasks
- Collaborate with employees and customers in various areas of the branch, requiring interpersonal interaction
- Adhere to safety protocols and wear appropriate personal protective equipment (PPE) when necessary
- Occasionally travel to attend meetings, training sessions, or visit other branch locations
Responsibilities and Duties
- Oversee all aspects of branch operations including rentals, service, and inventory management
- Provide leadership and guidance to operations and service teams, fostering a culture of accountability and excellence
- Ensure exceptional customer service by resolving issues promptly and maintaining strong client relationships
- Manage branch P&L, analyzing financial reports and implementing cost-saving measures as needed
- Monitor inventory levels and coordinate procurement and maintenance activities
- Implement safety protocols and ensure compliance with company policies and industry regulations
- Collaborate with corporate teams to align branch goals with company objectives
- Continuously assess market trends and competitor activities to identify growth opportunities and adjust strategies accordingly
- Supervise direct and indirect reports including hiring and termination, performance evaluations, disciplinary action, resolving employee relations issues, training, time keeping, scheduling, and workflows
- Other duties as requested
Behaviors
- Demonstrate strong leadership qualities by inspiring and motivating teams towards achieving operational targets
- Foster a culture of collaboration and teamwork, encouraging open communication and sharing of ideas among staff members
- Exhibit professionalism and integrity in all interactions with customers, employees, and stakeholders, maintaining a positive reputation for the branch and the company
- Display adaptability and resilience in managing dynamic and challenging situations, finding creative solutions to overcome obstacles
- Prioritize customer satisfaction and retention, ensuring that all service interactions are conducted with empathy, efficiency, and effectiveness
Other Skills
- Proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint for data analysis and reporting
- Familiarity with industry-specific software for equipment rental management, such as rental tracking systems or CRM software preferred
- Ability to adapt to new technologies and software platforms to streamline branch operations and enhance productivity
Partner Rentals is committed to equal employment opportunities and diversity in our workforce. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person
