Job Summary and Objective

With little to no supervision, this position is responsible for overseeing delivery and service operations and employees at the branch, ensuring seamless coordination and excellence. P&L accountability is integral, maintaining profitability while optimizing all aspects of branch performance.

Requirements and Qualifications

Bachelor's degree in business administration, management, or a related field or equivalent work experience
Minimum of 3 years of experience in a managerial role within the equipment or service industry preferred

Skills and Competencies

Exceptional leadership abilities to effectively oversee sales, operations, and service teams
Strong communication skills for fostering customer relationships and internal collaboration
Proficient in strategic planning and problem-solving to optimize branch performance
Ability to prioritize tasks and manage resources efficiently in a fast-paced environment

Working Conditions and Environment

Work primarily in an office environment, with frequent visits to the branch floor and outdoor yard areas
Must be able to stand, walk, and move around the facility for extended periods
Occasionally lift and carry heavy equipment and materials, up to 50 pounds
Exposure to outdoor weather conditions such as heat, cold, rain, and snow
Regular use of computer, phone, and other office equipment for administrative tasks
Collaborate with employees and customers in various areas of the branch, requiring interpersonal interaction
Adhere to safety protocols and wear appropriate personal protective equipment (PPE) when necessary
Occasionally travel to attend meetings, training sessions, or visit other branch locations

Responsibilities and Duties

Oversee all aspects of branch operations including rentals, service, and inventory management
Provide leadership and guidance to operations and service teams, fostering a culture of accountability and excellence
Ensure exceptional customer service by resolving issues promptly and maintaining strong client relationships
Manage branch P&L, analyzing financial reports and implementing cost-saving measures as needed
Monitor inventory levels and coordinate procurement and maintenance activities
Implement safety protocols and ensure compliance with company policies and industry regulations
Collaborate with corporate teams to align branch goals with company objectives
Continuously assess market trends and competitor activities to identify growth opportunities and adjust strategies accordingly
Supervise direct and indirect reports including hiring and termination, performance evaluations, disciplinary action, resolving employee relations issues, training, time keeping, scheduling, and workflows
Other duties as requested

Behaviors

Demonstrate strong leadership qualities by inspiring and motivating teams towards achieving operational targets
Foster a culture of collaboration and teamwork, encouraging open communication and sharing of ideas among staff members
Exhibit professionalism and integrity in all interactions with customers, employees, and stakeholders, maintaining a positive reputation for the branch and the company
Display adaptability and resilience in managing dynamic and challenging situations, finding creative solutions to overcome obstacles
Prioritize customer satisfaction and retention, ensuring that all service interactions are conducted with empathy, efficiency, and effectiveness

Other Skills

Proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint for data analysis and reporting
Familiarity with industry-specific software for equipment rental management, such as rental tracking systems or CRM software preferred
Ability to adapt to new technologies and software platforms to streamline branch operations and enhance productivity

Partner Rentals is committed to equal employment opportunities and diversity in our workforce. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday
On call

Work Location: In person

Partner Rentals

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