Job Overview
As a Tour Guide at Klocke Estate, your main responsibility will be to create a welcoming, informative and entertaining experience for our guests and be a leader among your T&T peers. You will greet and converse with guests, give tours of the distillery, provide tastings for guests, prepare and serve food & beverage, interact with guests at off-site markets and tastings, and facilitate retail sales both on and off-site. Collaboration and teamwork are key aspects of this role, as you will work closely with T&T and restaurant staff.

Responsibilities
● Cultivate a comprehensive knowledge of the estate’s agricultural programs, production methods, proprietary products, and retail offerings.

● Cultivate a comprehensive knowledge of our steps of service, SOPs and hospitality style as detailed by the Employee Manual.

● Lead the tour and tasting guest experience.

● Be familiar with all Klocke Estate hospitality offerings and programming including tours & tastings, restaurant operations, and special events

● Set up, maintain and break down the food station, bar station, retail and tasting stations, and service stations, stocking all necessary materials for service.

● Answer guest questions and offer enlightening information to deepen guests’ understanding of Klocke Estate, brandy, vermouth and related topics.

● Manage reservation check in for guests and communication through AnyRoad software.

● Facilitate retail purchases.

● Process guest payments accurately, handling cash and electronic transactions.

● Ensure organization, sanitation, cleanliness, and maintenance standards are kept throughout the hospitality areas, including outdoor guest spaces and restrooms.

Requirements
● Maintain a reasonable schedule with flexible availability, including mornings, nights, holidays, and time for all staff meetings and tastings.

● Effectively communicate in written and spoken English.

● Must possess strong interpersonal skills and be able to deal with a variety of changing situations under stress.

● Ability to thrive in a fast-paced, excellence-driven environment.

Job Types: Full-time, Part-time

Pay: $25.00 - $40.00 per hour

Expected hours: 24 – 40 per week

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work on the weekends? Weekend availability is mandatory.

Work Location: In person

Klocke Estate

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