Job Summary

Home Sweet Hudson is seeking an experienced General Manager – Vacation Rental Operations to oversee all day-to-day operations across our Property Caretaking, Maintenance, and Customer Support departments. This role is responsible for ensuring luxury homes are consistently 5-star guest-ready, guests and homeowners receive exceptional service, and teams operate efficiently and accountably.

This position is ideal for a hands-on operational leader with 3+ years of General Manager experience in vacation rental management, hospitality, or hotel operations.

About Home Sweet Hudson

Home Sweet Hudson is a luxury vacation rental management company serving high-end homes throughout the Hudson Valley. We partner closely with homeowners and local service providers to deliver seamless, high-quality experiences for guests. Our culture is collaborative, accountable, and growth-oriented.

Key ResponsibilitiesOperations Management

Oversee daily operations for:
Property Caretaking & Maintenance
Customer Support (Guest & Homeowner Services)
Ensure properties meet luxury hospitality standards and are consistently guest-ready
Act as the primary operational escalation point
Lead by example and remain hands-on when needed

Team Leadership & Staffing

Manage department leads, coordinators, and field teams
Ensure teams are fully staffed to meet operational demand
Recruit, interview, hire, and onboard team members
Set expectations, delegate responsibilities, and hold teams accountable
Conduct performance reviews, coaching, and training

Property Maintenance & Quality Control

Oversee scheduling and execution of:
Housekeeping services
General maintenance and repairs
Appliance service
HVAC service
Pool and hot tub maintenance
Ensure quality assurance inspections, documentation, and photo verification are completed
Reduce recurring maintenance issues through proactive oversight

Customer Support (Guest & Homeowner Experience)

Oversee guest communication and issue resolution
Manage homeowner communication, updates, and relationship management
Ensure timely, professional, and consistent responses
Handle escalated guest or homeowner concerns

Process Improvement & Performance

Track KPIs related to operations, staffing, response times, and readiness
Identify inefficiencies and implement process improvements
Ensure follow-through on operational initiatives
Partner with ownership on scaling systems and operations

Required Qualifications

3+ years experience as a General Manager in:
Vacation rental management
Hotel operations
Hospitality operations
Proven experience managing multi-department teams
Strong leadership, organizational, and communication skills
Detail-oriented with a high standard for quality
Results-driven and growth-minded
Comfortable working in a fast-paced, hands-on environment

What Success Looks Like in 6 Months

Fully staffed and stable Property Caretaking and Customer Support teams
Improved guest and homeowner satisfaction
Reduced last-minute maintenance issues
Clear operational processes and accountability
Consistent 5-star property readiness
Strong vendor coordination and performance

Schedule & Compensation

Full-time position
Salary: $62,000 – $75,000 per year
Typical schedule: Sunday–Thursday (flexibility required)
Holiday work required with floating holidays provided

How to Apply

Email your resume to:
francisco@homesweethudson.com
Subject line: General Manager – Operations Application

Equal Employment Opportunity & Pay Transparency

Home Sweet Hudson is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status.

Applicants must be authorized to work in the United States. Reasonable accommodations will be provided in accordance with NY State and federal law.

Job Type: Full-time

Pay: $62,000.00 - $75,000.00 per year

Benefits:

Employee discount
Flexible schedule
Paid time off
Professional development assistance

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Kingston, NY 12401

Home Sweet Hudson jobs

General Manager – Vacation Rental Operations (Property Care & Customer Support)

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