Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development Referral Program

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans

Job Summary:

The in-resort Guest Services Manager will lead a location specific team and be responsible to execute the guestservices strategy through strong operational excellence, workforce management and standardized service delivery. Therole will report directly to the In Resort Guest Services leader and will be part of the in-resort leadership team. Thelocation leader will be held accountable to delivering an Experience of a Lifetime for our Employees and Guests, which,in turn, will drive Vail Resorts growth and profitability around the world. In this capacity, the in resort Guest ServicesManager will be focused on scheduling, hiring, onboarding, training, performance management, development, laboroptimization, day to day operations, and guest service de-escalation. Location leaders will have regular communicationand partnership with the Resort Guest Services Leader to provide continuous feedback and improvement for theexecution of the strategy in resort.

Job Specifications:

Starting Wage: $62,353.30 - $67,000.00+ annual bonus
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: No

Job Responsibilities:

Understand and execute on the vision, strategy and roadmap for the evolution of in-resort Guest Service Deliveryincluding people, processes and technology
Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experiencethrough all stages of the guest journey
Develop and implement the processes and reporting necessary to manage a function and appropriate standardsare in place to evaluate and optimize service delivery and service quality
Through strong communication and listening, serve as a consultative partner to resort leaders and line of businesspartners (Ski School, Scanning, etc) to continuously improve and scale service delivery
Monitor labor and service trends and identify opportunities for continuous improvement to enhance processes,increase quality and reduce operating expenses
Create a high performing team and culture focused on value creation, delivering results, guest service andleadership development for career progression
Support the creation of an effective Guest Services organizational culture including partnership with peers
Develop a high performing team by increasing the high-potential employee mix and ensuring solid successionplanning
Leadership Qualities:
- Trusted partner: Possesses the technical expertise, business acumen, communication skills and goodjudgement to provide resort leaders with an objective and independent point of view on broader guestservice issues.
- Leadership and management: Demonstrated track record of leading, motivating, developing andassessing a team of high performing professionals
- Passion: For Vail Resorts’ business strategy and product
Approach & Behavior—Cultural Characteristics:
- Strong learning agility: Enjoys and excels in environments where they must tackle and solve new andincreasingly complex strategic business challenges and issues—incorporating the newest ideas,technologies, and approaches to business
- A brave, ambitious, and passionate leader who is comfortable in their own skin while also demonstrating ahigh level of emotional intelligence and self-awareness
- A skilled communicator and relationship builder who takes a global perspective and is able to connect with alllevels and areas of the organization around the world
- Able to engender trust and respect quickly as an organizational leader who encourages autonomousleadership in her/his team and direct reports
- Performance-driven and change-oriented leader who shows ingenuity and fortitude in overcoming obstaclesto achieve a bigger impact in an increasingly complex business environment and competitive marketplace
- Experienced team leader who continuously aligns team priorities, holds team members accountable toachieve their best performance, and coaches team members to grow and develop

Job Requirements:

3-5 years relevant experience
1-2 years leadership experience, managing teams
Proven ability to lead and inspire a team with a focus on team engagement and development
Strong operational management capabilities and experience managing large delivery focused teams, both internaland external
Ability to set strategic vision and operationalize the vision into an execution plan/roadmap
Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility,confidentiality, integrity and professionalism
Strong attention to detail and high work standards in support of accurate, flawless delivery

The expected pay range is $62,353.30 - $67,000.00+ annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 512881
Reference Date: 12/12/2025
Job Code Function: Product Sales/Scanning

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Manager: Product Sales/Scan

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