When you join the SUNY Corning Community College (CCC) team, you are helping to positively transform the lives of our students, their families and our communities.
We are a premier two-year College, offering degree programs, certificates, and continuing education classes. We promote intellectual and personal growth through individualized education, inspire innovation to meet the educational and workforce needs of the community and leverage a variety of partnerships to help our students and community succeed.
The Coordinator of Residential Life & Retention is responsible for promoting a student community living experience and the implementation of the Residential Life Retention Plan that fosters individual responsibility, community building, and academic and personal growth. Additionally, the Coordinator of Residential Life & Retention works collaboratively with colleagues in managing the operations of the residence hall, overseeing daily facility functions and maintaining accurate administrative records, including room inventories and occupancy, maintenance requests, and incident reports. This role supports the residential programs (academic and social), student services, and establishes a safe, inclusive environment through leadership, supervision, and crisis management. This is a required live-in position with a flexible work schedule, including evenings and weekend responsibilities as dictated by programming needs.
Occasional meetings at different CCC locations and in the community may be required; travel to conferences and/or recruiting events may be required as well as occasional travel for other position-related activities. Prolonged time sitting/standing working with computers and monitors; ability to walk/move across campus and throughout the building, including walking up and down stairs; ability to lift up to 50 pounds (occasionally may be more); repeated motions may include keyboard typing. This is a required live-in campus position in the residence hall. Typical office and indoor building environments, occasional outdoor activity may be required. Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The summary is intended to describe the general nature and level of work and is not intended to be a comprehensive list of duties and responsibilities.
SUNY CCC embraces diversity and values an inclusive culture where every person is able to succeed to their full potential. If you require an accommodation for the recruiting process, please contact hr@corning-cc.edu or 607.962.9229.
Building & Residential Management (55%) -- Develop and implement orientation programs and arrival weekend schedules/activities for new residential students in Perry Hall
- Assist with crisis intervention and conflict management, including mental health incidents, roommate conflicts, and staffing issues
- Lead monthly hall meetings in Perry Hall and provide recommendations to supervisor(s) for changes and improvements resulting from ongoing tracking of concerns emerging from hall meetings
- Manage operational aspects of Perry Hall, including residence hall openings/closings, room assignments, wait lists, key control, damage assessments, and the input/maintenance of residential contracts (Banner Housing Module); maintain and disseminate housing and occupancy information to residents and the CCC community
- Development and implementation of policies and procedures, Residence Life Handbook, trainings/initiatives
- Participate in 24-hour duty rotation, including evening and weekends
- Conduct safety and fire inspections regularly in collaboration with Public Safety and Building & Grounds
- Maintain room and mailbox key inventory and perform regular audits
- Maintain ongoing professional working relationships with other Student Services staff, Athletics, Food Service, Public Safety, Student Assistance Program, Retention & Educational Planning, Learning Center, faculty, and other personnel to support a safe, healthy, supportive, and engaging academic environment for residents
- Provide support to the Student Life staff in promoting, implementing, and assessing student activities and programming as well as the Student Leadership Program
- Develop and implement summer programming for residence and conference guests, as applicable
Resident Assistant (RA) and Student Worker Oversight (15%) -
- Recruit, select, train, supervise, and evaluate Resident Life staff (RA’s); Coordinate staff duty coverage schedule
- Coordinate and implement a robust RA onboarding program that fosters the knowledge and skills necessary to provide a safe and inclusive environment for residents; implement engaging programming; and promote community building
- Meet monthly with entire RA staff, conduct bi-weekly one-on-ones with each RA, and provide ongoing mentorship/professional development
- Select, train, supervise, and evaluate and coordinate student worker desk duty coverage schedule
- Regularly communicate with student staff (RA’s and desk workers) to share building and policy updates as well as unforeseen issues as they arise to maintain clear and consistent messaging between residents and residential staff
Student Retention Efforts (25%) -
- Maintain a building environment that promotes inclusivity and fosters a sense of belonging for all residents.
- Maintain consistent contact with residents and regularly seek feedback (monthly hall meetings, surveys, etc.) in order to stay informed of needs, concerns, programming preferences, and academic and personal growth. Share information with the appropriate entities on campus, regarding residents' needs and satisfaction with programs, services, and instructional mode/scheduling of academic offerings
- Maintain and track budget allowances and strategically evaluate programs and activities through data collection
- Maintain awareness of residents’ academic progress alerts (Starfish flags and referrals) to encourage help-seeking behavior.
- Develop, market (flyers, email, and social media as applicable), and implement hall programs and activities that reflect needs and interests of our residential students, and that support engagement, academics, belonging and all areas of wellness that positively enhance a resident’s growth and experience
- Create and distribute a monthly newsletter (Constant Contact) informing residents of upcoming important information in regards to academics, financials, and engagement as well as other information that pertains to residents only (closings/health and safety checks/dining hours, etc.)
- Implement programs/activities to promote contract renewals, rollovers of current residents
- Promote registration events in cooperation with Retention and Educational Planning
Recruitment Efforts & Miscellaneous (5%) -
- Communicate with potential residents by utilizing the Argos report of Inquiry/Interested/Accepted lists
- Assist with the Perry Hall clearance process through outreach to those with contracts
- Maintain the Model Suite for viewing of prospective residents and provide tour opportunities when requested by various departments on campus
- Perform other related duties as assigned.
- Familiarity with Residence Hall living and student-focused programming
- Demonstrated ability to work effectively with diverse populations (i.e., students, staff, and external constituencies)
- Ability to follow protocols and maintain effective communications in an emergency or crisis situation
- Excellent communication, organization, and problem-solving skills
- Ability to work effectively to meet deadlines and demonstrate good judgment
- Ability to work with and maintain confidential information
- Demonstrated ability to function effectively and efficiently in a team environment (i.e. leading RAs and on staff teams)
- Effective event management skills
- Ability to mentor students in areas of personal, academic, and social skills
- Demonstrated knowledge of or the ability to learn to use a student information system (Banner)
- Technical skills including Microsoft Office: Word, PowerPoint, and Excel; and Google: Docs, Sheets, Calendar
- Must be able to work a flexible schedule, including nights and weekends, and be available on call as scheduled
- Demonstrates commitment to accomplishing work in an ethical, efficient, and cost-effective manner
- Ability to effectively convey information verbally and in writing, demonstrate effective listening skills, and display respect for and openness to other people’s ideas and thoughts
- Ability to accept changes to job requirements, policies, workload, etc., as well as learn new methods, procedures, or techniques resulting from change with the ability to clearly approach problems and find solutions
- Demonstrates support for the College’s goal of becoming a more diverse, inclusive, and culturally aware community and practicing anti-racist/biased behaviors
- Proactively engage with annual training modules to maintain up-to-date knowledge of college policies, legal standards, and best practices. Completion of assigned mandatory annual compliance training is essential for this role
- Associate Degree
- Demonstrated prior experience in student affairs and skills related to program and community development
- First Aid and CPR certified (or ability to obtain certification)
Preferred Qualification:
- Bachelor’s degree in business administration, psychology, sociology, or other related field
- Previous residential life experience
Additional Information:
- VISA Sponsorship is not currently offered for this position
- Employment offers are contingent upon successful completion of a background check
- Starting pay for the successful applicant is dependent on a variety of job-related factors, including, but not limited to relevant experience, education, market demands, and training.
