Synagex isn’t your average MSP. Our mission is to provide true IT-as-a-service – people, process & tools – delivered in a way that is easy, engaging, and fun. We are seeking a motivated and client-focused Account Manager who would be the primary point of contact for assigned customers. The account manager is responsible for building strong relationships, understanding client business needs, and ensuring our managed IT services deliver measurable value.
We’re looking for someone who not only wants to bridge the gap between clients and technical teams, but also embodies our core values:
- Send IT: You’re ready to get things done, creating relationships with our customers that will help drive retention, growth, and overall customer satisfaction. You’ve got an in-it-to-win-it attitude!
- Be the Tank: You’re a great teammate who proactively supports your team, helping the team succeed even if it means putting their needs first.
- Tear IT Up: You celebrate successes, both big and small, because you understand the importance of working hard and playing hard.
If you’re interested in doing IT differently, we want you to join our team.
Responsibilities
- Client Relationship Management
o Serve as the main point of contact for assigned accounts.
o Develop and maintain strong, long-term client relationships.
o Conduct regular business reviews to ensure alignment with client goals and objectives.
o Work with VCIOs to support steering processes
- Service Delivery Oversight
o Monitor high level service performance and escalate issues when necessary.
o Ensure client requests are prioritized appropriately, tracked, and resolved in collaboration with technical teams.
o Assist with communication on service updates, project timelines, and task progress to clients.
o Identify upsell and cross-sell opportunities for additional MSP services (cloud, security, backup, VoIP, etc.).
o Work with sales leadership to prepare quotes and renewals.
o Ensure client satisfaction to reduce churn and drive retention.
o Support technology roadmaps and simple planning discussions with clients.
o Communicate client feedback internally to improve services and offerings.
o Support account forecasting, reporting, and pipeline management.
Qualifications
· 2+ years of experience in account management, customer success, or client services (MSP or IT services industry preferred).
· Strong understanding of IT infrastructure, cloud services, and cybersecurity concepts.
· Excellent communication, presentation, and interpersonal skills.
· Ability to manage multiple accounts simultaneously.
· Sales-minded with proven ability to identify new business opportunities.
· Proficiency in CRM tools (e.g., HubSpot, ConnectWise, Salesforce) and Microsoft 365.
Position is offered as an in-office role.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
