Automotive Assistant Service Manager

Poughkeepsie Nissan • Full-time • Wappingers Falls, New York State, United States • $85k - $150k / year • 1d ago

1445 Route 9, Wappingers Falls, NY 12590

Assistant Service Manager
Signing Bonus Available!!!

$85,000 - $150,000+ a Year Top Salary, Commission Plan & Bonus Structure!

MUST be able to share track record of being a Highly Productive Service Advisor

Poughkeepsie Nissan is HIRING NOW for an experienced and talented Assistant Service Manager / Senior Service Advisor who can help provide assistance and leadership to the entire team, as well as someone who’s aspiring to grow into a large role in the Service organization.

Poughkeepsie Nissan has an outstanding team, and one of the largest Fixed Operations department in the region with both a robust Client base and a thriving Used Car operation. In addition to being a high producing Service Advisor, you will play a prominent role in helping to ensure Shop operations are efficient and profitable, that work is being dispatched appropriately and ultimately that the work is being performed properly.

At Poughkeepsie Nissan we invest in our team, with both internal and external training, we will get you ready to successfully move into the next phase of your career! We pay top-of-industry levels, provide continued training, and will give you the opportunity to grow within this store or across our 10-store dealer group. Come be part of one of the industry’s best performing brands in a store (and Group) that understands how valuable the Service team is.

Responsibilities - Assistant Service Manager / Senior Service Advisor:

Help clients with their Service needs, writing up their vehicles, keeping clients informed and managing that relationship, providing all aspects of a traditional Service Advisor role.
Ensure that work is being dispatched properly, and to the benefit of our Client’s experience, while at the same time ensuring that our team of Technicians are all benefiting and growing from the opportunities available.
Oversee that work is completed properly…the first time (Fix It Right The First Time).
Making sure that all clients have an outstanding experience,
Ensure that customer cars are fully evaluated by our Technicians, and that our Advisors are performing to the peak of their capabilities.
Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
Follow the status of the customer's vehicle from service bay entry through completion of work
Act as a liaison between customers and our Service Technicians
Upon completion of work, review work order with customer to assure all concerns are addressed
Maintain positive customer relationships to ensure repeat business
Other duties may be assigned

Qualifications:

MUST be willing to provide references and to setup calls with such references and Hiring Manager.
MUST show track record as a Top Performing Service Advisor and/or Assistant Service Manager in a franchised dealership
CDK experience is a plus!
A strong understanding of automotive technology and the automotive industry
Great customer service and communication skills
MUST be a great team player, the success of the team is paramount!
Strong organizational, decision-making and problem-solving skills
Works well in a fast-paced environment
Professional appearance and a positive attitude
Good work ethic and computer skills
Valid driver's license and good driving record
Must be authorized to work in the U.S.
Please upload your resume and complete the online assessment for priority consideration!
Applicants must pass pre-employment screening

We offer:

Top Salary in the Area! Tell us about your experience at your interview!
Salary + Commission + Bonuses! Earn $85,000 - $140,000+ a year
Continued, Paid Training
Medical, Dental & Vision Insurance
401(k) Retirement Plan
Paid Vacation & Sick Time
Employee Discounts on Products & Services & Vehicle Purchase Plans
Full-time Position, 5-Day Work Week
Clearly Defined Career Path for Advancement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.