Tasting Room and Hospitality Manager

Millbrook Winery • Full-time • Millbrook, New York State, United States • $50k - $75k / year • 2w ago

Tasting Room, Tap Room, & Hospitality Manager
Millbrook Winery – Millbrook, NY

About the Role
Millbrook Winery is seeking a mature, dynamic, creative, hands-on leader to oversee the daily operations of our Tasting Room, Tap Room, and Retail Shop. This is our most customer-facing role — the person in this position sets the tone for every guest’s experience and drives the success of our retail wine business.

We’re looking for someone who thrives in a fast-paced, people-first environment; who takes ownership of results; and who leads with enthusiasm, professionalism, and entrepreneurial spirit. The ideal candidate will combine proven retail sales and hospitality management skills with genuine warmth, curiosity, and a love of great wine.

Schedule

Full-time: Thursday–Monday (weekends required)
Most holidays worked (Easter, Thanksgiving, Christmas, and New Year’s Day excluded)
40+ hours per week expected

Key Responsibilities

Direct Management

Lead the daily operations of our Tasting Room and Tap Room, meeting budget and sales goals.
Recruit, train, schedule, and manage an exceptional hospitality team.
Ensure every visitor enjoys an outstanding experience — from answering questions and leading tastings to resolving issues with professionalism.
Conduct wine tastings and tours as needed.
Oversee staff during Food Truck Fridays and Jazz Saturdays, including post-event cleanup.
Motivate and guide staff to achieve performance targets by leading from the front.
Collaborate on store displays and merchandising.
Coordinate and manage group visits, weddings, bus tours, and other private events.
Maintain cleanliness and presentation standards across tasting areas, restrooms, grounds, and offices.
Monitor inventory levels of wine, supplies, and retail goods; reorder as needed.
Participate in off-site winery events.
Develop and refine tasting room procedures.

Shared Responsibilities

Support winery special events and marketing initiatives.
Assist with private-label wine applications and order fulfillment.
Continue expanding wine, vineyard, and winemaking knowledge.
Uphold all company policies and procedures.

Compensation & Benefits

Salary: Starting at $50,000+ (Actual base salary based on experience)
Sales Commission: Based on tasting room sales & facility rentals (estimated $10,000+ annually) Actual commission rate based on experience.
Year-End Bonus: Based on individual and company-wide performance
Vacation: 2 weeks starting
Medical: $500/month toward health premium
Wine Discount: 50% off all Millbrook wines

What We’re Looking For

Required Skills & Experience

Previous management experience in retail, hospitality, or restaurant settings
Proven ability to recruit, train, and lead high-performing teams
Strong selling skills and customer service.
Excellent written and verbal communication abilities
Proficiency in MS Word, Excel, and Outlook (must be comfortable with spreadsheets)
Ability to lift and move 40 lbs repeatedly

Preferred

Bachelor’s degree
P&L management experience
Prior wine industry and/or restaurant management experience. Wine knowledge (a plus, not a must)

Personal Attributes

Acts like an owner — takes responsibility, solves problems, and plans ahead
Inspires others through example and clear direction
Energetic, organized, and entrepreneurial — thrives outside a strict 9-to-5 mindset
Positive, approachable, and genuinely curious
Maintains high standards for cleanliness and presentation
Loves wine (and wants to learn more)
Balances short-term priorities with a long-term vision
Knows how to work hard — and have fun doing it

Other Requirements

Reports to Vice Presidents
Background check required
Business and personal references required
Earnings history required

Ready to lead Millbrook Winery’s hospitality team and deliver unforgettable guest experiences?
Apply today and help us share the best of Millbrook wines with the world.Top of Form

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Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits: