Job Title: Business Manager
Department: Business/F&I
Supervisor: General Sales Manager/Dealer
Summary Description:
Helping to provide credit for customers who want to purchase motorcycles. Structure deals that are in compliance with lender guidelines and the dealership policies, resulting in quick funding, and a high level of customer satisfaction and to uphold the highest ethical standards. Products to be sold include pre-paid maintenance, extended service plans, GAP, tire/wheel protection among others.
Duties and Responsibilities
- Produce acceptable levels of revenue and profits for the dealership by selling Finance, Insurance, and Extended Service and Warranty programs to new and used motorcycle customers.
- Establish and maintain good working relationships with finance sources, factory and other appropriate contracts.
- Maintain files of active insurance and financial agencies.
- Proactively recruit and maintain sources for other Finance and Insurance Products.
- Meet or exceed monthly sales objectives and attain goals. Provide reports as requested.
- Pursue continuing programs of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Join any relevant associations.
- Submit paperwork to/obtain approval from finance sources on all finance deals.
- Make a reasonable effort to convert cash deals to financed deals by selling the merits of financing versus paying cash.
- Setup finance forecasting in conjunction with the sales department forecasting to achieve the desired percent of penetration and income. This is to be done on a monthly and quarterly basis.
- Maintain a Finance & Insurance Logbook.
- Establish and maintain procedures to ensure timely and proper completion of all related paperwork. Check paperwork for correct title, line information, taxes, etc.
- Handle all Rate and Payment Quotations.
- Act as a liaison to all departments in matters concerning Finance & Insurance.
- Assists and supports overall company policies and procedures and supports the dealership’s philosophy.
- Able to work cross-functionally with all departments with an emphasis on the Sales Department and Service Department.
- Institute and employ a feature/benefit selling methodology so that all customers receive consistent treatment.
- Ensure that the delivery of any new or used motorcycle is a “custom experience” that will create a customer for life.
- Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
- Demonstrates commitment to the Dealership’s Mission Statement and Core Values and acts as a role model to the other Dealership Employees.
- Handle customer complaints quickly and courteously, demonstration empathy, a positive attitude and our commitment to “making things right”.
- Perform other related duties as assigned or requested.
Supervisory Responsibilities
Qualifications & Job Requirements
- Confidence in ability to be successful.
- Great attitude and outstanding work ethic.
- Ability to work well in a process driven environment.
- Self-starter and self-motivated.
- Adhere to a standard of professional ethics and be respectful to customers.
- Be knowledgeable of state regulations regarding finance and the Fair Credit
Reporting Act.
- Structure deals in accordance with lender and dealership guidelines.
- Have a strong menu presentation and use the 300% rule at all times.
- Disclose financial information to customers.
- Maintain good lender relations and evaluate new lender programs.
- Prepare weekly and monthly reports as requested by management.
- 2 years Finance and Insurance experience preferred.
Physical Demands
- Requires the use of both hands.
- Frequently works on a computer in a typical office environment.
Working Conditions
- The noise level in the work environment is usually loud.
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally exposed to exhaust fumes or other airborne particles.
Job Type: Full-time
Pay: From $52,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability
Supplemental Pay:
Education:
Experience:
- Business Finance F&I: 3 years (Preferred)
Work Location: In person
