Description:
Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.
We are seeking a talented General Manager to lead our AutoCamp Catskills team in Saugerties NY!
AutoCamp has revolutionized alternative lodging by blending the traditional outdoor experience with the service- and design-forward thinking of a boutique hotel. Our properties feature upscale amenities such as spa-inspired bathrooms, luxurious linens and bath products, complimentary bicycles, and award-winning, modern Clubhouses.
Sound good? We’d love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience. Resumes without a cover letter will be crumpled up and used as campfire kindling.
Responsibilities
The General Manager position is responsible for oversight of all aspects of the property with a focus on maximizing profitability and guest and team member satisfaction. Reporting to the Sr. Regional Director of Ops, you will provide leadership to all departments to ensure a successful operation, deliver financial results, delight guests, and enhance AutoCamp’s culture.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Guest Satisfaction
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Focus on creating memorable guest and associate experiences
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Be available during peak arrival, departure, and breakfast hours to assist the front desk team and interact with guests daily
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Review daily arrival lists for special comments, including VIP’s. Provide welcome amenities and ensure all special requests are followed up by the front desk team
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Interact professionally with guests, clients, and associates in all email, telephone, and face to face interactions
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Respond the same day or within 24 hours to all guest email inquiries and comments
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Review Guest Satisfaction Scores using Revinate and respond to guest alerts per AutoCamp SOP
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Exceed expectations of a TripAdvisor score of 4.5 or better
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Work closely with AGM on special programming to enhance guest experience
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Create wow; provide Guest Delight and Positive First Impressions daily
Revenue Management
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Work closely with the Director of Revenue to monitor and adjust room rates based on demand, availability, and budget goals.
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Participate in all weekly revenue management calls.
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Provide feedback to the Director of Revenue regarding pricing strategies
Sales and Marketing
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Maintain a strong working relationship with the sales team
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Participate in the hotel group sales process
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Be available for site visits for potential group bookings and provide a wow factor
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Assist in providing operational feedback on group contracts
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Review weekly group pickup with the sales manager
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Participate in pre-convention meetings to review the group resume with the client and team
Food and Beverage
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Ensure food and beverage offerings are on brand and within budget guidelines
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Assist the front office team in executing the F&B plan
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Ensure the F&B retail in the market is fully stocked, organized, and merchandised appropriately
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Order food and beverage supplies weekly
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Establish inventory controls and participate in month-end inventory and as needed
Housekeeping & Property Operations
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Work closely with AGM and Housekeeping Supervisor to improve productivity and flex/flow scheduling to meet with budgeted labor metrics
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Monitor cleaning schedules for housekeeping and inspect 5 rooms per week to check on quality and cleanliness.
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Inspect and evaluate room status after housekeeping and maintenance tasks are completed
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Maintain cleanliness and organization of all areas, including storerooms
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Coordinate with maintenance, housekeeping, and outside contractors for repairs, preventative maintenance, and other projects
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Provide quotes as needed to RVP for approval
People & Culture
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Lead ongoing culture initiatives on the property, including working with Culture Guides, scheduling monthly and quarterly team member events, and supporting philanthropic efforts
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Cultivate AutoCamp's core values and culture by engaging and motivating team members
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Implement action plans based on the property Happiness Survey results
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Recruit, hire, onboard, and train all new team members with a focus on culture fit
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Develop a strong management team
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Monitor labor and scheduling in adherence to budget guidelines
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Ensure all workers' compensation incidents are documented following the SOP
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Ensure all guest incidents are properly documented per SOP
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Perform quarterly and annual performance reviews per SOP
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Work with the People & Culture Manager on performance management and documentation
Finance
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Responsible for the hotel's P&L statement
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Work closely with the corporate accounting team
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Focus on GOP margins and expenses to be in line with the budget
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Review, approve, and input invoices into accounting and expense report systems
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Maintain accurate vendor files
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Respond to accounting inquiries and chargebacks within 24 hours
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Take weekly/monthly inventory, order supplies and equipment while adhering to the monthly budget
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Track all purchases within budget guidelines
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Gain approval for all non-budgeted purchases
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Actively participate in the annual budget creation process
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Prepare and execute capital expense improvement plans
Other duties include, but are not limited to
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Respond to occasional after-hours or emergency calls
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Special projects as assigned by RVP
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Represent the AutoCamp brand in the local community and participate in local chambers, associations, and non-profit organizations
Requirements:
- A passion for the great outdoors
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5+ years of management experience in the hospitality industry or a related industry
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3+ years of General Manager experience in the hospitality industry or a related industry
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Ability to coordinate and oversee a team
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Strong verbal and written communication skills, including representing AutoCamp and the property with the press
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Experience with Google Suite products and Asana preferred
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Familiarity with Airstreams and/or RVs is preferred
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Strong math and quantitative reasoning skills
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The ability to solve problems in creative ways and with limited resources must be a MacGyver
This is a flexible position; must be willing to work days, evenings, nights, weekends, and holidays based on the business demands. Anticipated schedule a minimum of 50 hours a week on the property.
