General Manager

AutoCamp Hospitality Group • Full-time • Saugerties, New York State, United States • $120k - $130k / year • 4w ago

Description:

Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

We are seeking a talented General Manager to lead our AutoCamp Catskills team in Saugerties NY!

AutoCamp has revolutionized alternative lodging by blending the traditional outdoor experience with the service- and design-forward thinking of a boutique hotel. Our properties feature upscale amenities such as spa-inspired bathrooms, luxurious linens and bath products, complimentary bicycles, and award-winning, modern Clubhouses.

Sound good? We’d love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience. Resumes without a cover letter will be crumpled up and used as campfire kindling.

Responsibilities

The General Manager position is responsible for oversight of all aspects of the property with a focus on maximizing profitability and guest and team member satisfaction. Reporting to the Sr. Regional Director of Ops, you will provide leadership to all departments to ensure a successful operation, deliver financial results, delight guests, and enhance AutoCamp’s culture.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Guest Satisfaction

Focus on creating memorable guest and associate experiences
Be available during peak arrival, departure, and breakfast hours to assist the front desk team and interact with guests daily
Review daily arrival lists for special comments, including VIP’s. Provide welcome amenities and ensure all special requests are followed up by the front desk team
Interact professionally with guests, clients, and associates in all email, telephone, and face to face interactions
Respond the same day or within 24 hours to all guest email inquiries and comments
Review Guest Satisfaction Scores using Revinate and respond to guest alerts per AutoCamp SOP
Exceed expectations of a TripAdvisor score of 4.5 or better
Work closely with AGM on special programming to enhance guest experience
Create wow; provide Guest Delight and Positive First Impressions daily

Revenue Management

Work closely with the Director of Revenue to monitor and adjust room rates based on demand, availability, and budget goals.
Participate in all weekly revenue management calls.
Provide feedback to the Director of Revenue regarding pricing strategies

Sales and Marketing

Maintain a strong working relationship with the sales team
Participate in the hotel group sales process
Be available for site visits for potential group bookings and provide a wow factor
Assist in providing operational feedback on group contracts
Review weekly group pickup with the sales manager
Participate in pre-convention meetings to review the group resume with the client and team

Food and Beverage

Ensure food and beverage offerings are on brand and within budget guidelines
Assist the front office team in executing the F&B plan
Ensure the F&B retail in the market is fully stocked, organized, and merchandised appropriately
Order food and beverage supplies weekly
Establish inventory controls and participate in month-end inventory and as needed

Housekeeping & Property Operations

Work closely with AGM and Housekeeping Supervisor to improve productivity and flex/flow scheduling to meet with budgeted labor metrics
Monitor cleaning schedules for housekeeping and inspect 5 rooms per week to check on quality and cleanliness.
Inspect and evaluate room status after housekeeping and maintenance tasks are completed
Maintain cleanliness and organization of all areas, including storerooms
Coordinate with maintenance, housekeeping, and outside contractors for repairs, preventative maintenance, and other projects
Provide quotes as needed to RVP for approval

People & Culture

Lead ongoing culture initiatives on the property, including working with Culture Guides, scheduling monthly and quarterly team member events, and supporting philanthropic efforts
Cultivate AutoCamp's core values and culture by engaging and motivating team members
Implement action plans based on the property Happiness Survey results
Recruit, hire, onboard, and train all new team members with a focus on culture fit
Develop a strong management team
Monitor labor and scheduling in adherence to budget guidelines
Ensure all workers' compensation incidents are documented following the SOP
Ensure all guest incidents are properly documented per SOP
Perform quarterly and annual performance reviews per SOP
Work with the People & Culture Manager on performance management and documentation

Finance

Responsible for the hotel's P&L statement
Work closely with the corporate accounting team
Focus on GOP margins and expenses to be in line with the budget
Review, approve, and input invoices into accounting and expense report systems
Maintain accurate vendor files
Respond to accounting inquiries and chargebacks within 24 hours
Take weekly/monthly inventory, order supplies and equipment while adhering to the monthly budget
Track all purchases within budget guidelines
Gain approval for all non-budgeted purchases
Actively participate in the annual budget creation process
Prepare and execute capital expense improvement plans

Other duties include, but are not limited to

Respond to occasional after-hours or emergency calls
Special projects as assigned by RVP
Represent the AutoCamp brand in the local community and participate in local chambers, associations, and non-profit organizations

Requirements:

A passion for the great outdoors
5+ years of management experience in the hospitality industry or a related industry
3+ years of General Manager experience in the hospitality industry or a related industry
Ability to coordinate and oversee a team
Strong verbal and written communication skills, including representing AutoCamp and the property with the press
Experience with Google Suite products and Asana preferred
Familiarity with Airstreams and/or RVs is preferred
Strong math and quantitative reasoning skills
The ability to solve problems in creative ways and with limited resources must be a MacGyver

This is a flexible position; must be willing to work days, evenings, nights, weekends, and holidays based on the business demands. Anticipated schedule a minimum of 50 hours a week on the property.