We are currently searching for a competitive leader to fill an Account Manager Trainee opening due to a customer service and sales campaign we are launching on behalf of a telecommunications powerhouse. As the Account Manager Trainee, you will work closely alongside a Senior Manager to grasp client management procedures, implementation of direct customer service and sales techniques, compliance standards, and team development. The objective of the Account Manager Trainee will be to increase the exposure for one of our client accounts by providing exemplary customer service, executing field sales techniques and leveraging innovative community outreach strategies.

Account Manager Trainee Role Responsibilities:

Build a well-rounded skill set by working with current senior account managers attending classroom style training sessions, executing field sales and customer service, managing sales metrics and receiving regular performance reviews
Assist in the daily growth and development of the specified customer service and campaigns
After completing the entry-level training, you will take part in training and developing high performing customer service and sales professionals
Manage the day-to-day performance of the team members and deliver reviews to the Regional Director
Think critically regarding all aspects related to client management and team development in order to develop performance improvement plans and streamline training procedures
Work cross-functionally to resolve customer issues and ensure the integrity of the customer experience remains intact
Embody company culture and maintain high team engagement

Account Manager Trainee Preferred Qualifications:

1-2 years in business, customer service, management, or hospitality type role is preferred though this is an entry-level position and full training is provided
Experience in a client or consumer-facing role
High-level communication skills - must be able to understand and effectively present ideas, solutions, and issues
Possess a “roll your sleeves up” type mentality and execute deliverables within the team
Proven history of initiative, self-motivation, and creativity
Ability to work and manage relationships across multiple teams and departments, particularly sales, customer success, and HR
Expertise with Google Suite and Microsoft Suite

Job Type: Full-time

Pay: $50,000.00 - $62,000.00 per year

Benefits:

Employee assistance program

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Supplemental Pay:

Bonus opportunities
Commission pay

Work Location: In person

Telecommunications Sales Campaign

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Account Manager Trainee