Overview
We are seeking a dynamic and experienced Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term success. This role requires excellent communication skills, leadership qualities, and a proactive approach to customer engagement. Fluency in English and Spanish is highly desirable to effectively serve our diverse client base. The Customer Success Manager will play a pivotal role in enhancing customer retention, facilitating product adoption, and identifying opportunities for growth.

Duties

Develop and maintain strong relationships with clients to understand their needs and objectives
Act as the primary point of contact for customer inquiries, concerns, and feedback
Lead onboarding processes and provide ongoing support to ensure successful product implementation
Collaborate with cross-functional teams to address customer issues promptly and effectively
Conduct regular analysis of customer data to identify trends, opportunities, and areas for improvement
Manage projects related to customer success initiatives, ensuring timely delivery and quality standards
Provide training sessions or resources to help clients maximize the value of our products or services
Lead and supervise customer success teams or junior staff as needed
Negotiate renewal contracts and upsell opportunities to foster long-term partnerships
Prepare reports on customer health metrics, satisfaction levels, and success stories for internal stakeholders

Skills

Strong project management skills with the ability to oversee multiple initiatives simultaneously
Multilingual proficiency in English and Spanish is preferred for effective communication across diverse client groups
Excellent analysis skills to interpret customer data and derive actionable insights
Proven leadership experience with the ability to supervise teams and motivate staff toward common goals
Exceptional customer service orientation with outstanding communication skills
Negotiation skills to facilitate contract renewals and upselling opportunities
Supervising experience in a client-facing environment is highly advantageous
Strong interpersonal skills with the ability to communicate clearly, persuasively, and professionally across various channels

This position offers an exciting opportunity for a motivated professional eager to make a significant impact on customer satisfaction and company growth.

Job Types: Full-time, Part-time, Contract, Temporary

Pay: $48,286.15 - $58,151.07 per year

Benefits:

401(k)
Flexible schedule
Health insurance
Paid time off
Work from home

Work Location: Remote

Revolvr Menswear

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Customer Success Manager