Senior Account Executive

Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant. We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce.

Job Summary:

A Senior Account Executive (SAE) on the Client Service Team functions as the principal day-to-day representative with respect to the project development, execution, and servicing of assigned accounts. SAEs facilitate client meetings, communicate internal and external problems/opportunities, move projects forward in a timely fashion, and provide day-to-day account management. As a SAE, you will be responsible for ensuring that all current and emerging client needs are met across multiple projects and clients. You will be driving forward the day-to-day work on the brand and work closely within a cross-functional team of strategists, project managers, creatives, developers, and partner agencies.

As part of the Client Service team, you will also collaborate with the client to identify the brand’s needs, help make data-driven strategic and tactical recommendations, document the decisions, communicate them to the team, and own the final delivery of all projects. You will be responsible for supporting client relationships and helping your Client Service team drive organic growth within your client portfolio. To achieve this, you’ll have to understand the science behind the product, the brand’s commercial strategy, and the strategy that will drive client revenue and growth.

Duties / Responsibilities:

• Learns Relevate Health product offerings and capabilities and where they fit within both the healthcare industry and the client’s environment

• Learns and follows Relevate Health processes and systems

• Writes clear, concise emails, status reports, and conference reports with minimal oversight

• Manages client projects from initiation to completion and ensures that clients are delighted with each project deliverable

• Establishes collaborative relationships with internal team and excellent rapport with clients

• Develops and distributes productive meeting agendas and summaries with minimal oversight

• Updates weekly internal and client status reports

• Leads internal and client status meetings with minimal oversight

• Work with PM to ensure appropriate individuals attend internal meetings

• Proactively identifies upcoming work and communicates with PM to secure resources

• Owns and prepares effectively for medical, regulatory, and legal review processes and will ultimately be a key player in marketing material submissions through client platforms

• Efficiently prepares for meetings and follows through on task list

• Cross-checks team content updates vs client direction and edits

• Engages internal team members as necessary for perspective or subject matter expertise

• Follows through with clients and internal teams to ensure action items are completed according to timelines

• Prepares finance reports and tracks project budget utilization, shares updates with team in a timely manner

• Works with manager to hit billable/utilization goals to ensure focus remains on client work and value

Skills and Qualifications:

• Demonstrates excellent interpersonal skills; works well with others and is a team player

• Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent

• Displays excellent time management and organization skills

• Possesses excellent verbal, written and technical communication skills

• Proactively problem solves

• Possesses strong follow-through skills

• Prioritizes with attention to detail

• Displays an entrepreneurial business spirit and thrives in a rapid growth-oriented, nimble environment where change is the norm

• Embodies the ability to multi-task and to work both independently and as a team player

• Possesses flawless administrative capabilities and attention to detail

• Shows respect for teammates with regards to timely attendance, communications and sharing in workload

• Dedicated to delivering high quality work, exuding pride in their deliverables

• Proven track record of delivering large-scale projects

• Experience in interpreting and delivering analytics reports

Education / Experience:

• 2-4 years of experience in an agency environment, healthcare, pharma and/or digital preferred.

• Bachelor’s degree (preferably in Business Administration, or Marketing)

• Proven track record of supporting the delivery of large-scale projects

• Committed to learning and self-directed professional growth

• Familiarity working within fast paced / growth-oriented business environment

Working Conditions:

• Hybrid working if within 40 miles of a Relevate Health Office (Dallas, Boston, Cincinnati, New Jersey)

• Remote working if outside 40 miles of a Relevate Health Office

• Travel may apply based on position

• Hours may vary based on position and location of client

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Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We are dedicated to creating a work environment that reflects the diversity of our community and ensuring that all individuals have equal access to opportunities for growth and advancement within our organization.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, frequently required to stand, walk; use hands and fingers, tools, or controls; and reach with hands and arms. If you require accommodation during the application process, please contact HR@relevatehealth.com

FLSA Status: Exempt

Job Type: Full Time

Relevate Health

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