Role Summary

The Spa and Baths Manager is responsible for overseeing the daily operations of our spa and bathhouse, ensuring a seamless and exceptional experience for both guests and teammates. This role requires a dynamic leader with a strong background in spa management, excellent client service, and the ability to effectively manage a team. They are responsible for supervising and training teammates, creating a network of wellness practitioners, maintaining spa guidelines, managing finances, and driving revenue through effective promotions and upselling strategies. This is an exciting opportunity for an individual passionate about healing and wellness with a strong focus on creating unforgettable experiences for our guests.

The Specifics

Oversee the daily operations, ensuring smooth and efficient service delivery.
Ensure operational standards for cleanliness, maintenance, and safety are met.
Monitor and maintain inventory of products, supplies, and equipment.
Develop and implement guidelines and procedures to ensure consistent service.
Lead, train, and motivate teammates to ensure excellent experiences for guests.
Conduct growth & development conversations, provide feedback, and address any issues related to teammates’ performance.
Schedule and manage teammates to ensure adequate coverage during peak hours and events.
Create and maintain an exceptional guest experience by overseeing services, addressing guest concerns, and ensuring highest level satisfaction.
Promote spa services, treatments, and packages to guests, enhancing revenue opportunities.
Implement and monitor guest feedback to continuously improve the spa experience.
Oversee the financial performance, including budgeting, forecasting, and achieving revenue targets.
Monitor expenses and work to control costs while maximizing profitability.
Develop and implement strategies for retail and upselling to drive spa revenue.
Ensure compliance with health and safety regulations, including sanitation, licensing, and staff certifications.
Maintain client information and reports related to services, teammates, and inventory as required.
Implement health and safety procedures to ensure the well-being of both teammates and guests.
Follow all Pocketbook procedures and guidelines.
Be a motivated self-starter, steeped in working efficiently, always with kindness and respect.
Manage a freelance practitioner model, including onboarding, scheduling commitments, communication, and ongoing relationship management.
Actively recruit and curate a diverse network of independent practitioners, leveraging existing professional relationships and community connections.
Collaborate with practitioners to build a well-rounded treatment menu that reflects Pocketbook’s values and guest needs.

Ideal Attributes

Collaborative
Curious
Kind
Attentive

Experience & Qualifications

Strong leadership and team management abilities.
Demonstrated experience managing or working within spa, wellness, or healing environments, ideally with independent or freelance practitioners.
Deep understanding of a variety of wellness modalities, treatments, and industry standards.
Experience with revenue-driven service models, scheduling, and utilization optimization.
Exceptional customer service skills and a keen eye for detail.
Ability to handle guest concerns with professionalism and grace.
Excellent organizational and time-management skills.
In-depth knowledge of spa services, wellness treatments, and industry standards.
Understanding of financial management, budgeting, and achieving revenue goals.
Flexible schedule and ability to work nights, weekends, and holidays as needed.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Pocketbook Hudson Hotel & Baths

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Spa and Baths Manager