Overview
Join our dynamic team as a Service Manager and lead our automotive service department with energy, expertise, and a passion for excellence! In this pivotal role, you will oversee daily operations, ensure top-tier customer satisfaction, and drive service growth through effective management and technical knowledge. Your leadership will inspire a team of skilled technicians and service advisors to deliver outstanding vehicle repairs and maintenance, creating a seamless experience for every customer. If you thrive in a fast-paced environment and possess a strong automotive background, this is your opportunity to make a significant impact in the automotive industry!

Responsibilities

Manage the overall operation of the service department, ensuring efficient workflow and high-quality service delivery
Lead, motivate, and develop a team of service technicians and advisors to achieve performance goals
Oversee vehicle diagnostics, repairs, and maintenance including oil changes, brake repairs, transmissions, alignments, suspension work, tire services, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs
Implement upselling strategies to maximize service opportunities while maintaining integrity and customer trust
Ensure accurate auto estimating, service writing, and documentation of all repair orders
Maintain excellent customer service standards by addressing concerns promptly and professionally
Monitor inventory levels for parts and supplies; handle cash transactions accurately and responsibly
Stay current with automotive industry trends and technical advancements to support technician training and development

Requirements

Proven experience in dealership or automotive service management with strong leadership skills
Extensive knowledge of automotive diagnostics, mechanical repair, and vehicle maintenance procedures
Hands-on mechanic experience preferred; familiarity with transmissions, oil changes, brake systems, alignments, suspensions, tire services, diesel engines, shocks & struts is essential
Strong background in auto estimating, service writing, and automotive repair processes
Excellent customer service skills with the ability to communicate technical information clearly to clients
Ability to upsell services ethically while maintaining customer trust
Experience with auto body repair processes and systems such as air brake systems is advantageous
Proficiency in cash handling and administrative tasks related to dealership operations
Valid driver’s license with a clean driving record; relevant certifications are a plus

Join us in delivering exceptional automotive care while advancing your career in a vibrant environment that values your skills!

Job Type: Full-time

Pay: $120,000.00 - $180,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Orchard Chrysler Dodge Jeep Ram

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