We are seeking an experienced, driven, self-starter to join our team as a Branch Manager at our Rhinebeck Branch. Incumbent will act as the primary credit union liaison to the local community and will direct the operations of the branch, ensuring it meets organizational financial, operational, service, and growth plans, while maintaining a motivated, well-trained staff and ensure optimal performance while delivering exceptional member service. In addition to overseeing branch operations, the manager will originate and process consumer loans in accordance with credit union policy and procedure.

Responsibilities include but are not limited to:

Directing, developing, and motivating branch personnel and carrying out supervisory responsibilities in accordance with policies and applicable laws including but not limited to employee relations, problem solving, and performance coaching. Limiting credit union vulnerability by assuring cross-training within the departments and make recommendations relative to hiring, termination, employee appraisals, promotions, salary adjustments, awards, and employee development programs, in accordance with established personnel and salary administration policy and procedures.
Originating and processing consumer loans by reviewing and approving processing of subordinate personnel and maintaining communication with representatives to ensure the appropriate support of market lending goals and objectives.
Monitoring branch operating results relative to established objectives and ensures that appropriate steps are taken to optimize the member experience, operational efficiencies and employee engagement.
Monitoring cross-sell reports to assure sales and referral opportunities are acted upon, as well as coaching and motivating staff to assure established goals are obtained and to follow the credit union’s established service and sales techniques with members.
Representing the branch as appropriate in identified branch-community footprint, establishing and maintaining relationships with members, community leaders, business owners and other key community stakeholders in support of business development objectives. Also, maintaining communications with VP, Retail Banking by preparing and submitting standard reports and attending scheduled management meetings.

Performance Measurements include:

Assuring member service is top priority, which includes treating members and other employees professionally with courtesy and respect and upholds the MHV Guiding Principles.
Achieving the credit union’s planned branch sales, market share, member service and other product/service objectives.
Meeting or exceeding annual budgeted operational, growth and sales goals and projections for the branch.
Reviewing employee sales activity and coaches regularly as well as shadowing, monitoring and suggesting additional training needs to the VP, Retail Banking. Setting and monitoring monthly goals and conducting staff meetings to further branch staff professional development and goal attainment. Conducting meetings to ensure continuity between branch and real estate loan operations and goals and reviewing credit union strategic goals with staff.
Establishing and maintaining effective relationships with relevant individuals and groups, assuring verbal and written communications are clear, concise and accurate, and representing the credit union with the utmost level of professionalism.
Keeping management informed regarding key operational issues affecting the branch and submitting weekly/monthly reports as scheduled, assuring audit results indicate adherence to regulatory compliance and departmental/organization policy and procedure.
Staying abreast of current trends affecting the financial services industry and having an overall knowledge of the credit union, as well as its policies and procedures and continually expanding knowledge and developing skills. Acting as a good team player and promoting a positive, productive and supportive work environment, making valid suggestions regarding improvements to processes, and forms or function in the work area.

Knowledge and Skills:

Three years to five years of similar or related experience.
A high school education or GED.
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Bilingual candidates (English and Spanish) are preferred.
Strong time management skills, the ability to manage multiple workloads with successful results, and the ability to work independently. Organizational skills, excellent verbal and written communication skills, and listening skills are important for success in this role. This also includes problem analysis, problem resolution, above average interpersonal skills and strong computer skills (i.e., Microsoft Office).
Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO). Must have a valid NYS Driver’s License.
Candidates must be able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 lbs. Must be capable of climbing / descending stairs in an emergency situation. A normal range of vision and hearing abilities required. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Candidates must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team and being able to read and carry out various written instructions and follow oral instructions. They also must be able to complete basic mathematical calculations, spell accurately, and understand computer basics as well as speak clearly and deliver information in a logical and understandable sequence.
Candidates must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Being able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace is crucial to this role, as well as being able to effectively handle multiple, simultaneous, and changing priorities and being capable of exercising highest level of discretion on both internal and external confidential matters.
Work is generally performed within an office environment, primarily in a climate-controlled environment with minimal safety/health hazard potential. Sedentary, sitting, standing, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use, standard office equipment available.

Benefits include:

Medical, Dental and Vision - with no waiting period for coverage!
401(k) with employer match and non-elective employer contribution
Paid Vacation, Sick time and Holidays
Life Insurance
Short-Term and Long-Term Disability Insurance
Employee Assistance Program
Tuition Assistance Program
Professional Development Programs
Discounted Loan Rates and Fees

Equal Employment Opportunity Commitment

Mid-Hudson Valley Federal Credit Union (MHV) is an Equal Opportunity Employer. It is our policy to recruit and select applicants for employment without regard to age, sex, sexual orientation, religion, race, creed, color, national origin, military or veteran status, marital status, disability, genetic information, predisposition or carrier status, domestic violence victim status, or any other status protected by applicable law. Reasonable accommodation is provided in compliance with state and federal law. Please tell us if you require a reasonable accommodation to complete the screening and hiring process or if some sort of change or adjustment to the application/interviewing process is required.

Mid Hudson Valley Federal Credit Union

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Branch Manager - Rhinebeck Branch