Laerdal Medical Benefits Include:

Generous PTO & Holidays
Hybrid and Compressed Work Week (for operations-based roles only)
Comprehensive Medical, Dental, and Vision
HSA & FSA Account Options, with employer HSA contribution
401k with Employer Match & Profit Sharing
Tuition Reimbursement
Wellness Reimbursement Program
Professional Development Opportunities
Pet Insurance
Subsidized Cafeteria in NY based office

Position Overview:

The Technical Product Repair Supervisor oversees Technical Product Repair Operations for North America, including New York and Texas sites. The supervisor ensures the Technical Product Repair team meets productivity and development goals by overseeing workflow, quality, and process alignment for all customer segments that require repair. The supervisor assists all team members and personally oversees the development of direct reports and ensures standards are followed, high quality service delivered, and customer satisfaction goals are exceeded.

Responsibilities:

Operations & Service Delivery

Oversee North American Technical Product Repair operations, including NY and GTV sites
Own end‑to‑end repair processes, workflows, and performance results
Coordinate and implement high‑quality repair solutions that meet or exceed KPIs
Prioritize and manage work orders and conduct receiving investigations as needed
Identify service delivery gaps and drive corrective actions
Travel up to 25% to support satellite depot facilities

Customer Experience & Cross‑Functional Collaboration

Ensure customer satisfaction goals are met or exceeded across all customer segments
Respond to customer and internal inquiries via phone and email
Work closely with Sales, CSS, Scheduling, Logistics, Managed Services, Technical Support, and Field Service teams to prioritize customer needs
Identify and escalate emerging product or quality concerns to appropriate business units

Team Leadership & Development

Supervise, coach, and develop direct reports to ensure quality standards are followed
Create training materials and competency matrices for new hires and existing team members
Foster a culture of accountability, continuous improvement, and high‑quality service

Quality, Compliance & Risk Management

Represent and own all aspects of the Technical Product Repair function during audits
Maintain calibration logs and ensure compliance with quality and regulatory requirements
Proactively identify risks, trends, and improvement opportunities and work to solve them

Inventory & Logistics Management

Ensure effective inventory control, transfers, and stock accuracy
Collaborate with Logistics to manage repair stock needs and availability

Performance Reporting & Continuous Improvement

Provide monthly KPI reporting and present team performance at Management Reviews
Drive efficiency improvements across repair operations
Support additional projects and initiatives as assigned by management

Requirements:

Bachelor’s desired
2-3 Years Technical Product experience, and preferred leadership experience
Experience in Team management, project management, Networking, hardware and software troubleshooting, multi-tasking, delegation, experience with CRM
Strong people management skills with experience leading diverse teams, including coaching, recognition, discipline, and conflict resolution
Proven ability to conduct effective one‑on‑one coaching and foster team collaboration and engagement
Excellent verbal and written communication skills, including active listening, feedback delivery, and reporting to management
Must be able to report to New York office daily, must have a Drivers License and be able to travel when necessary within the United States

Salary Range: $65,000 - $70,000, eligible for 9% annual bonus

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Laerdal Medical

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Technical Product Repair Supervisor