A premier self-performing company that supports the largest facilities as a single source provider throughout the Northeast, Southeast, and Midwest is looking for a Regional Operations Manager in the Hudson Valley, NY area. You’ll report directly to the CEO and Leadership Team. This opportunity comes with a defined career path to Regional Director / VP of Operations.

Job Summary:

The Regional Operations Manager is responsible for leading large-scale, self-performing snow removal and year-round exterior services across multiple markets within their region. This is a field-oriented leadership role requiring operational expertise, a strong safety-first mindset, and the ability to manage crews, equipment, and client expectations across a distributed portfolio. You’ll ensure execution excellence from storm readiness through post-event reporting, while also overseeing sweeping, power washing, and landscaping services during the off-season.

Full-time – in office / remote hybrid, 95%+ travel within region required

You are a great fit for this position if:

You have experience in Commercial Snow Removal (self-performing only).
Possess local connections with salt and deicer suppliers, labor, and equipment operators.
Can think strategically, solve problems, and work under high stress and harsh conditions.

Responsibilities:

❄️ Snow & Ice Management (Primary Focus)

Lead all aspects of self-performing snow operations: plowing, de-icing, sidewalk clearing, material handling, and post-storm audits.
Oversee staffing plans and deploy regional storm crews—including full-time operators, seasonal labor, and subcontractors.
Build and execute regional storm response strategies: pre-treatment, mobilization, live tracking, and post-event reporting.
Ensure service delivery is aligned with scope, SLA compliance, and safety standards.
Maintain and manage a fleet of 20+ wheel loaders, skid steers, plow trucks, and sidewalk equipment.
Monitor material levels (salt, deicer, brine) and ensure strategic placement at regional yards.
Lead storm debriefs and continuous improvement initiatives with internal and client stakeholders.

General Operations:

Oversee 25+ active snow sites and manage $5M+ in regional snow revenue.
Manage a regional team of 100+ snow removal team members (full-time and seasonal) and site supervisors.
Collaborate with Client Success, Sales, and Estimating teams to scope work, maintain margin integrity, and support new business.
Lead KPI tracking and regional performance metrics: client satisfaction, service response time, safety incidents, and gross profit margins.
Ensure compliance with DOT, OSHA, company protocols, and ISN client safety requirements.
Cross-train field teams and support service delivery of sweeping, pressure washing, and landscaping operations in the off-season.
Support budgeting, forecasting, and equipment lifecycle planning.
Manage fleet maintenance

Ideal Candidate:

7+ years in exterior operations management with 5+ years in self-performing snow removal at scale.
Demonstrated oversight of:
25+ snow service sites or $2.5M+ snow revenue
20+ wheel loaders and associated heavy snow equipment
50+ team members or multi-crew oversight
Proven experience in managing logistics, dispatch, and execution during major snow events.
In-depth understanding of snow fleet maintenance, routing optimization, and response strategies.
Field-based leadership with willingness to work in extreme weather, on-call rotations, nights, weekends, and holidays during snow season. (work shifts can extend to 30+ hours during weather)
Strong working knowledge of service documentation and operational software (Aspire, LMN, GPS Insight, etc.).
Local network of labor, subcontractors and material suppliers in assigned market(s).
Valid driver’s license required; CDL and bilingual (English/Spanish) are pluses.

Compensation and Benefits:

You’ll enjoy a highly competitive package, including medical, dental, & vision insurance, a company vehicle, laptop, phone, fuel card, and a defined career path toward Regional Director or VP of Operations.

Compensation: $90,000 – $150,000 base + performance-based bonus

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