Overview

We are seeking an energetic, service-oriented and results-driven General Manager to lead our team and ensure exceptional guest experiences at our property. We're looking for a motivated individual who has a passion for the hospitality industry and embraces integrity, service, grit, respect, empowerment, ambition and teamwork - all the core values that cultivate a winning culture of success. Take the next step in your career and join our team!

The ideal GM candidate will provide a direct, hands-on, team-oriented approach to provide a high-quality experience for guests, associates, and clients. We are searching for high energy, results oriented, team players who have the skills and abilities, along with the passion and commitment to achieve the highest standards and to maximize GOP. The ideal candidate will have the ability to conceptualize and implement a daily plan of action while inspiring the team to create memorable experiences for all guests.

What You'll Be Doing

Leadership and Management:

Provide strong leadership to the hotel staff, fostering a positive and productive work environment.
Recruit, train, and manage department heads and staff, setting performance expectations, conducting regular performance reviews, and holding team meetings.
Develop and implement strategies to enhance employee engagement, accountability, and promote teamwork.

Guest Experience:

Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.
Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
Monitor guest reviews and ratings, implementing improvements as needed.

Financial Management:

Monitoring financial performance and implementing cost-saving measures.
Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
Review P&L and other financial reports to make informed decisions and achieve profitability goals.

Sales and Marketing:

Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.
Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.

Maintenance and Facilities:

Partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards.
Oversee maintenance, repairs, and renovations are being completed as scheduled and necessary.

Compliance and Regulations:

Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards.
Stay up-to-date with industry trends, changes in regulations, and best practices.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or a related field
Several years of experience in hotel management or related roles, with progressively increasing responsibilities.
Must be able to perform the duties outlined within the assigned General Manager Job description.
Knowledge of the selling process, handling objections, employee relations and creating the service culture.
Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)
Organized, goal oriented, self-motivated, and energetic with a strong desire to achieve success
Ability to drive GOP, Flow thru and NOI per key.
Exhibit exceptional communication skills.
Ability to work flexible hours including weekends and holidays as required.

Physical Demands:

Physical work is a primary part of many hotel jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting upto 50 lbs. While performing the duties of this job, the employee will be required to travel for business related purposes, including but not limited to trainings and conferences.

Must be able to organize time effectively and work flexible and extended hours if necessary.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

Join our team as we strive to provide unforgettable experiences for our guests while fostering a supportive environment for our staff. Your leadership will be key in driving our hotel's success!

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Best Western Plus Kingston

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Hotel General Manager