Client Success Manager – Client Relationships

EMPLOYMENT TYPE: Full-Time
JOB LOCATION: REMOTE
SALARY RANGE: $85,000 + Performance Bonuses (six-figure potential for top performers)

POSITION SUMMARY

This role is designed for someone who’s ready to grow into senior leadership, potentially leading a Client Success team or managing enterprise level partnerships within 12-24 months. As a Client Success Manager focusing on Client Relationships in higher education, you'll be on the front lines, building strong partnerships with schools. Your mission is to help our education partners win through driving enrollment growth, improving campaign performance, and becoming the kind of trusted advisor they’ll call before anyone else. You’re not just managing clients, you’re building long term partnerships rooted in results and genuine connection. You'll also be looking for new growth opportunities, bringing in new clients, and even helping to brainstorm new services for the education market. Basically, you'll be a trusted advisor, business consultant, and performance partner for your assigned institutions. If you thrive on seeing your name at the top of the leaderboard and love turning big goals into bigger wins, you’ll feel right at home here.

TRAVEL REQUIREMENTS

This role requires occasional travel for client meetings and industry events. Typically there are two on-site client visits per client for the top clients and two national conferences per year (approximately 10-15% travel)

WHY YOU’LL LOVE THIS ROLE

You’ll manage partnerships that directly drive millions in revenue.
You’ll have the freedom to innovate, move fast, and make decisions that impact growth.
You’ll work with people who win together. No politics, just performance.
You’ll build friendships with clients that turn into lifelong partnerships.
You’ll have a clear growth path into senior leadership or enterprise level client ownership through your performance.
Your personality and creativity will be as valuable here as your performance. Clients will love you for both.

KEY RESPONSIBILITIES

Client Onboarding & Ramp-Up

Lead onboarding for new EDU clients or programs, ensuring a seamless transition from Sales.
Establish clear goals, timelines, and success metrics with all stakeholders.

Strategic Relationship Management

Serve as the primary point of contact for assigned EDU clients, building trust and delivering performance-focused strategic guidance.
Build relationships so strong that clients see you as a friend who’s as invested in their success as they are. Be professional, but human as the person they trust when things go right and when they don’t.
Conduct regular check-ins, performance reviews, and quarterly business reviews (QBRs) aligned to client objectives.
Maintain deep knowledge of client programs, market position, and enrollment goals.
Documentation of all activities in the Hubspot CRM

Growth & Portfolio Diversification

Identify upsell and cross-sell opportunities across new programs, modalities, geographies, and traffic types.
Partner with Sales to expand campaigns and drive additional revenue through tailored recommendations.
Guide clients in launching new programs or optimizing underperforming ones.

Client Advocacy & Problem Solving

Manage escalations and issue resolution with urgency, transparency, and follow-through.
Proactively surface risks to client satisfaction and retention; collaborate cross-functionally to resolve.

Product Development Support

Capture client feedback and unmet needs to inform product innovation.
Participate in testing new EDU offerings, features, or lead types in partnership with product and tech teams.

Forecasting, Planning & Renewal Support

Contribute to revenue forecasting and account planning efforts.
Lead renewal strategy discussions and collaborate on pricing or scope changes as needed.

Market & Competitive Intelligence

Monitor higher ed industry trends and peer activity to help clients stay competitive.
Share market insights internally to influence roadmap and media strategy.

Internal Collaboration & OKR Alignment

Work closely with Media, Compliance, Creative, Product, and Analytics teams to ensure alignment.
Contribute to department-level OKRs and company growth initiatives.

KEY METRICS OF SUCCESS

Client retention rate and contract renewal percentage
Revenue growth within existing EDU accounts (upsells, expansions)
Portfolio diversification across program types, modalities, or audiences
Client satisfaction (measured via surveys or NPS)
Campaign performance improvements (e.g., acceptance rates, CPL efficiency)
Contribution to product feedback and successful rollout of new EDU features

CORE ATTRIBUTES

Empathetic, solution-oriented, and growth-minded
Competitive spirit with a “find a way” mentality
Thrives in a fast paced environment where performance is visible and rewarded
Balances drive for results with the emotional intelligence to build lasting partnerships
Comfortable advising at the Executive level
Highly accountable with strong initiative and follow-through
Embodies adHERE’s values: Personal Growth, Positivity, Accountability, Pulling Together, Performance

EDUCATION & EXPERIENCE

Bachelor's degree in business, marketing, or a related field; advanced degree preferred.
Proven experience in client success, account management, or related roles, with a track record of exceeding targets and driving client satisfaction.
Experience working in a SaaS or technology-driven environment is a plus.

Job Type: Full-time

Pay: $85,000.00 - $145,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

Have you personally managed revenue-generating client accounts in digital marketing, performance marketing, or lead generation within the past 3 years?
In your most recent client success or account management role, were you responsible for meeting or exceeding revenue or retention goals tied to your compensation?
Are you looking for a role where your earnings are directly tied to client growth, retention, and portfolio expansion (base salary + performance bonuses)?
This role includes an $85,000 base salary plus performance-based incentives that bring total on-target earnings to approximately $120,000. Does this meet your compensation expectations?

Willingness to travel:

25% (Required)

Work Location: Remote

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